o2 charging for mms - please help!!!

I_luv_cats

He bought the Sat Nav, the maps were pre-installed, first map update was free and he just uses it now without anymore daily cost.
If he wants to update the maps in future he will have to pay (fair enough)

SarahMoon

Nokia maps are chargable, Only orange will include the cost of Nokia Maps/Orange maps in certain priceplans and its listed as such (It says you MAY get charged 1-8p data fee if you don't have inclusive data)

Buying a satnav unit is different to running Nokia maps

ivinsp

you should get a base amount if texts which can be used when roaming (1 roaming sms = 4 uk sms) and for mms (1 mms = 4 sms)

my OH has unlimited texts but has a base allowance (excluding unlimited) of 500

maybe try and view your account online or ask o2 cust service how many texts you get as part of the package excluding unlimited

I_luv_cats

Customer services/Retentions said I can have 75 mins n 125 texts only with the Nokia 5800 for £15 or ask the shop for a better deal or hand back the phone/ end new upgrade contract.
They said they may be able to offer a better deal once back to old contract

I handed back the phone at the store BUT the store said him and his colleague have unlimited texts and get FREE MMS and they have never been told any different!!

ckerrd

And how much do they pay - maybe it is a perk of their job?

SarahMoon

Maybe the priceplan the staff are on are a staff tariff? So they get a different allowance

I've found your tarrif/phone on the internet and it clearly says MMS are chargable

Key benefits:

• 75 UK minutes and 250 UK texts each month (Doubled as a special offer from 125)
• Free voicemail
• Browse the internet on your mobile for up to £1 per day
• Free itemised online billing

Charges outside your allowance:
UK voice calls1 20p/min UK calls to 07744/07755 numbers 25p/min UK calls to 0871 numbers 35p/min UK video calls Same as voice calls UK voicemail Free Calls to O2 Customer Services2 Free from your O2 mobile UK text message 12p UK picture/video message 25p International text message3 16p UK browsing4 Up to £1 per day 1. UK voice calls

Applies to calls made in the UK to standard UK landlines and all UK network mobiles. Excludes calls to special numbers including 0871, 0870, 070, 07744, 07755 and premium rate calls. Calls to 0870 numbers are charged at 20p per minute and calls to 070 numbers are charged at 50p per minute.
2. Calls to O2 Customer Services

Calls from a non-O2 mobile are charged at your providers' rates.
3. International text message

Texts sent from the UK to an international number. Subscribers to International Traveller Service and Discount Country will only be charged at 12p per international text.
4. UK browsing

Does not apply if you take a BlackBerry Pay As You Use tariff. Excessive usage policy applies.

Clearly it states you get no inclusive MMS and they are chargable.

Couldn't you add an MMS bundle/bolt on?

I_luv_cats

I can't see any MMS bolt on avail.

Anyway I will have to wait for the contract to revert back to 200 / 200 then decide (shop said 48 hours!!) Funny how I have already paid for 200 / 200 until 27/01/10, on upgrade I immediately went down to 100 mins pro-rata until 27th Jan 2010.

Every upgrade I get a probs with overlapping discounted tariffs (old/upgrade), pro-rata allowances, last time they never lifted my pending termination after offering a good upgrade, lost my service and rec'd a £400 + bill!!! Maybe I should leave for good!!!!

I_luv_cats

ivinsp wrote: »

you should get a base amount if texts which can be used when roaming (1 roaming sms = 4 uk sms) and for mms (1 mms = 4 sms)

my OH has unlimited texts but has a base allowance (excluding unlimited) of 500

maybe try and view your account online or ask o2 cust service how many texts you get as part of the package excluding unlimited

Retentions say with a higher priced tariff you get ?? mins ?? texts and a choice of bolt on say Unlimited Texts allowing you to use the ?? texts for MMS and the unl for normal texting. This confuses the staff and consumers!!!

I got offered a £16 200 mins/ul 02-02 calls/400 text 24 mth and a N6303 / SE w395 or £20 for a N5800 / N6700
or 300 mins/U o2 calls/600 txt £15 or 150 mins / 300 text £10 30 day sim only.

I've opted for the 150 mins and 300 texts for £10 (online to off line deal) to keep my bill level