Xbox360 Red Ring Of Death

jaffa30

Hi All

My nephews xbox360 has got RROD its just over 12 months old , i was wondering if anyone could put me in the right direction as to what to do ie does it go back to the shop where he bought it or do he have to get in touch with microsoft if so can some provide a link please.

Many thanks in advance

John

4743hudsonj

Ring microsoft, its the shops liability really but its far faster and easier to go to MS direct, the number should be in the paperwork that came with the xbox.

jaffa30

4743hudsonj wrote: »

Ring microsoft, its the shops liability really but its far faster and easier to go to MS direct, the number should be in the paperwork that came with the xbox.

I will pass that on to him thanks :beer:

thrifty81

If you ring Microsoft they'll need the serial number off the back and they'll arrange for it to be collected and repaired free of charge, I think they have extended the guarentee specifically for this problem to 3 years?

Phantom_Flan_Flinger

thrifty81 wrote: »

I think they have extended the guarentee specifically for this problem to 3 years?

They have for some time now.

Pick up, repair and return is all free.
When my son's got fixed, they sent a replacement and didn't repair it, though the Xbox was over 2 years old.
I'm not sure if that's still standard practice though.

Kingsd316

Just to let you know that it can depend on how many of the segments are red as to what the problem is:

You can get 1 to 4 Xbox 360 red ring errors and the meaning of all these error codes is different.
1 red light indicates that there is general hardware related problem with the console,
2 red lights indicate the overheating of the console,
3 red lights indicate the red ring of death and
4 red lights indicate that you need to tighten your AV console wire.

I think only 3 is the fatal one and the rest can be fixed without sending it off to microsoft although if it is still under warranty you might aswell but can take upto a month for the turnaround

jaffa30

Hi Thanks for all your replies.

Its 3 red rings on it by what he says... so i guess its a call to microsoft and a sending it off.....

Mic2904

jaffa30 wrote: »

Hi Thanks for all your replies.

Its 3 red rings on it by what he says... so i guess its a call to microsoft and a sending it off.....

You should register YOUR Xbox online anyway, from there its even easier than calling MS.

Everything goes with a couple of clicks and it also tells you if the Box is still in Warranty.

May I add: Any broken security tags will void any kind of warranty. Not saying that you flashed your box or anything, just fyi.

jamesb1239

Mic2904 wrote: »

You should register YOUR Xbox online anyway, from there its even easier than calling MS.

Everything goes with a couple of clicks and it also tells you if the Box is still in Warranty.

May I add: Any broken security tags will void any kind of warranty. Not saying that you flashed your box or anything, just fyi.

Unless you were smart and slowly peeled the warranty tag back with the assistance of a hairdryer :rolleyes:;)

jaffa30

Nephew has registered and is awaiting a email off microsoft to print the postage label , any ideas as to how long it takes to receive the email

SurferDan

Hi
The current issue of MicroMart has an article about fixing the XBox 360.
It explains what causes it to happen, where to get the repair kit from and a walk thru' explanation of the fix with pictures.
The kit is from www.ck3.com and costs £14.95 the kit name is RROD Fix Pro.
The current issue of Micromart is No 1087 dated 30th Dec 2009 to 6th Jan 2010, cost is £2.
Hurry though because the new issue will be out on Thursday


Regards