Debenhams Sale and Refund Policy

biddleybong

ben500 wrote: »

It's different in the respect that such a garment could not be resold as new, the store is reasonable in making attempts to ensure that when refunding in such instances that the returns process is not being abused by the incredibly vast practice of buying wearing returning.

It would depend on whether the tags are still attached, and whether it was returned in an 'as new' condition. I completely appreciate that there is no obligation for shops to accept returns in these circumstances, particuarly with a sale item. The post I quoted seemed to imply that trying an item on once made it unsalable, however items are tried on any number of times in a shop fitting room and are still considered new.

cheapscate

ben500 wrote: »

I'm sorry if I appear slow on this perhaps the op can enlighten me as to the purpose of the thread

OP appears not to be on line at the moment but if you read her post 6 she clearly said :
"I am slating Debenhams policy, I think its unreasonable and for others unaware of the policy I was making them aware of it."

ben500 wrote: »

It's different in the respect that such a garment could not be resold as new

rubbish - of course they resell stuff that gets returned because it doesn't fit.

hothothot wrote: »

have you got a thing for me?

yeah , stupid people really turn me on

heatheryone_2

OP - I have a lot of sympathy with you on this one. I've had some pretty bad experiences with Debenhams staff, too - once, my boyfriend took a fairly expensive item back because it had broken after very little use, and we felt it must either have been faulty, or that it hadn't been made fit for purpose. The shop assistant was very polite, but the customer services manager accused me of lying about how much I'd used the item, what I'd used it for etc. I'm sorry, but I don't think you should go around accusing a customer of deliberately setting out to deceive you unless you have very good evidence - that's never happened when I've returned stuff to John Lewis or M&S, and now my boyfriend and I just don't shop at Debenhams.

ben500

cheapscate wrote: »

OP appears not to be on line at the moment but if you read her post 6 she clearly said :
"I am slating Debenhams policy, I think its unreasonable and for others unaware of the policy I was making them aware of it."





rubbish - of course they resell stuff that gets returned because it doesn't fit.





yeah , stupid people really turn me on

Not rubbish at all, the vast majority of rag trade goods taken away from store and later returned are done so after the customer has used them to have a ragging good saturday night out in new kit they didn't want to pay for in the first place. Often deliberately damaged too in order to secure the refund, it's scandalous how much it goes on.

hothothot_3

ben500 wrote: »

Not rubbish at all, the vast majority of rag trade goods taken away from store and later returned are done so after the customer has used them to have a ragging good saturday night out in new kit they didn't want to pay for in the first place. Often deliberately damaged too in order to secure the refund, it's scandalous how much it goes on.

exactly Ben, but dont try to voice an opinion that makes sense here you might get a witty retort like being called "stupid" :rotfl:

cheapscate

hothothot wrote: »

exactly Ben, but dont try to voice an opinion that makes sense here you might get a witty retort like being called "stupid" :rotfl:

you would do well to voice an opinion that makes any sense.

cheapscate

ben500 wrote: »

the vast majority of rag trade goods taken away from store and later returned are done so after the customer has used them to have a ragging good saturday night out in new kit they didn't want to pay for in the first place.

can you tell me where you got this fact from?

hothothot_3

cheapscate wrote: »

you would do well to voice an opinion that makes any sense.

sorry, I will endevour to become as pompous and arrogant as you one day.

ellies_angel

good grief

I was warning about the refund policy on sale products in Debenhams, to make others aware of something I was unaware of.

cheapscate

I'm not pompous or arrogant but I am sick of seeing posters like you trying to belittle other people, making ridiculous comments, mocking and insulting them for no reason.