M&S gifts under £5 and over 70% off (hidden on site)

claire21

I only have 3 left not yet dispatched and 3 dispatching soon, all the rest en-route or recd out of my 40 orders.

I have had £50+ credited back on p&p and will phone again on orders missing something.

I was sad yesterday as i got no deliveries, it's been like xmas for me.

Hsl500

OMG im so glad i ordered the other broach lol :eek: thats vile no offense to anybody who likes it
i have ordered a teal one apparently cant even remember the item no will have to scroll through, mine all due to be delivered to store thursday, do i go customer services? ive never collected from store before
thanks helen x

Lemony

Claire - what is this page 295 you mentioned?

jbro

NBirdy wrote: »

I'm getting very fed up with M&S changing an order to despatching soon (so I can no longer change or cancel it) with only a few things left on it, then 3 or 4 hours later they send me an email informing me most of it's out of stock - bit late by then really! I emailed a complaint the first time it happened and they put credit on my account, but they're still doing it and it's happened at least 3 more times since :mad:

Same happened to me last night, so complained. The following was in the reply....

Whenever there is a problem like this, we're always committed to putting it right and preventing it from happening again. As a gesture of my concern I've issued a £500 promotion onto your account, the next time you shop at M&S it will be taken off your total order.

I checked (more in hope than expectation) but it was only £5 they had credited me with.

Clearly they can't be that commited to preventing it happening again. It's happening over and over again.

jbro

Lemony wrote: »

Claire - what is this page 295 you mentioned?

Lemony - she means 259

ps Did you get your DVD player yet?

NBirdy

gazza975526570 wrote: »

Email them every time it happens. The credits should make up for it

Really? What, 3 separate emails or combine them in one? I expect they will do it again before all my orders are done with though (still got 9 'not yet despatched'). They did credit me £10 after the first email, I don't like to push my luck or get flagged as a difficult customer.

If they just adjusted the P+P charge to a % of the whole order I'd be happy, but when it was £3.50 for 6 items, and still £3.50 for a top and a single pillowcase? I've got 2 different orders coming that are £9 and £8, with the P+P it puts the items back to almost full price!

Savvybunny2009

NBirdy wrote: »

Really? What, 3 separate emails or combine them in one? I expect they will do it again before all my orders are done with though (still got 9 'not yet despatched'). They did credit me £10 after the first email, I don't like to push my luck or get flagged as a difficult customer.

If they just adjusted the P+P charge to a % of the whole order I'd be happy, but when it was £3.50 for 6 items, and still £3.50 for a top and a single pillowcase? I've got 2 different orders coming that are £9 and £8, with the P+P it puts the items back to almost full price!

Everytime I contact them they ignore my emails or send a standard email as if they haven't bothered to read what I have sent. I have asked for credits back on delivery charges that were added back on when items disappeared and they have said to email once items are received. I emailed, no response for 4 days. Regarding another order I have asked for this to be escalated to management, and again this has been completely ignored

Can't get any joy from them at all.

jbro

One thing to point out - sorry if everyone already knows - you need to be careful not to reply to emails from them. They don't respond to replies.

You have to use the contact us - or click 'no' on the 'Did this answer your question' link.

Savvybunny2009

jbro wrote: »

One thing to point out - sorry if everyone already knows - you need to be careful not to reply to emails from them. They don't respond to replies.

You have to use the contact us - or click 'no' on the 'Did this answer your question' link.

I did click the 'no' button, no response and it's been 4 days. Does pressing no actually do anything or is it one of those things that updates their SLA's?

Lemony

jbro wrote: »

Lemony - she means 259

ps Did you get your DVD player yet?

Page 259 where?

No, I haven't got the DVD player - it's still sitting unmoved in my account.