Dont buy from:-

Norant

Good news Pebs.

derrick

pebs_boiley wrote: »

It is a shame this matter had to be initiated outside the company, and that the experience did cost me the full return postage of £8.75, but hey- the main/original cost has been refunded, for which I am very grateful.

If it was me I would be badgering them for the cost of the return P&P,(and if not refunded contact Trading Standards as they are breaking the law),

From SoGA ;-

Part 5A,
48B Repair or replacement of the goods

(1) If section 48A above applies, the buyer may require the seller—

(a) to repair the goods, or

(b) to replace the goods.

(2) If the buyer requires the seller to repair or replace the goods, the seller must—

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

pebs_boiley

Thank you, well that is certainly food for thought.