Carphone Warehouse dodgy dealings

wiggler

yeah but the first thing is if a number exists on more than one tmobile sim card its down to tmobile since carphone warehouse do not run a network, it may well be a duplicate number or something like that.

As for him robbing the credit i've worked in this industry for 7 years and never heard that, and i've heard and seen lots of dodgy stuff

Littlemiss27

Stealing the credit would be impossible. The credit is applied to the number that is sold with the handset and it is applied via an automated process.

OneADay

Doesn't credit on pay and go expire after 30 days or something?
For instance phone gets topped up in November for £20 (£10 of which dries up by December).
And if you call customer services, do you get charged for speaking to someone from mobile on t-mobile.
http://www.t-mobile.co.uk/shop/mobile-phones/price-plans/pay-as-you-go/

Kilty_2

Nah Pay & Go credit hasn't expired within 30 days on any network for years now (Three were the last).

Some are ~6 months IIRC.

Probably are charged for customer service calls though.

OneADay

Ah well it was just a theory, clutching at straws. Sim number mix up maybe then, wrong number being topped up ... it might be the snow....what else...

Maybe t-mobile could tell OP what numbers were called and if they recogonize them ...

Kilty_2

OneADay wrote: »

... it might be the snow....

:rotfl::rotfl::rotfl:

Just like everything else that's went wrong in the past couple of weeks in this country...

givememoney

Littlemiss27 wrote: »

Stealing the credit would be impossible. The credit is applied to the number that is sold with the handset and it is applied via an automated process.

It is not impossible it has happened. I switched the phone on today to get the balance & has now gone down from £9.27 yesterday to £8.98 today. As I have said before I am not using the phone. I have put my old sim in my new phone and I use that.

givememoney

Kilty wrote: »

I think you should be asking T-Mobile to launch an investigation instead of moaning about CPW.

You seemed to have missed the point that CPW had one price on the shelf and after confirming that price, charged me £10 more for the phone. Plus insisting I top up by £20 then only topping up by £10.....perhaps you think this is acceptable practice.

If it happened to you, you might be very suspicious of the person who was issuing you with a sim card that discharges itself of credit on a daily basis and think to yourself if he has diddled you in one way he is probably diddling you in another.

Littlemiss27

givememoney wrote: »

It is not impossible it has happened. I switched the phone on today to get the balance & has now gone down from £9.27 yesterday to £8.98 today. As I have said before I am not using the phone. I have put my old sim in my new phone and I use that.

What I meant was it is impossible for the sales advisor to be stealing your credit. Once it has been applied to the sim there is no way for him/her to steal it. As another poster has stated you need to contact t-mobile to discuss exactly what is happening to the credit.

givememoney wrote: »

You seemed to have missed the point that CPW had one price on the shelf and after confirming that price, charged me £10 more for the phone.

The price on the shelf/wall is a from price it will apply when the handset is purchased on specific networks, with the required top-up.

Kilty_2

givememoney wrote: »

You seemed to have missed the point that CPW had one price on the shelf and after confirming that price, charged me £10 more for the phone. Plus insisting I top up by £20 then only topping up by £10.....perhaps you think this is acceptable practice.

If it happened to you, you might be very suspicious of the person who was issuing you with a sim card that discharges itself of credit on a daily basis and think to yourself if he has diddled you in one way he is probably diddling you in another.

Those are two completely seperate points.

CPW's sales techniques are not the main concern here - T-Mobile's provisioning of your service is.