Carphone Warehouse dodgy dealings

givememoney

My husband treated me to a new mobile. Bought it from Carphone Warehouse in November for Christmas.

The price on the shelf for a pay-as-you-go was £49.95. Sales assistant tells us we MUST top it up with £20. This is duly done, go home with phone.

Phone is wrapped up and put on shelf for Christmas.

Open it Christmas Day put on charge. Boxing Day get phone to familiarise myself with it. Notice text from T-Mobile telling me my £10 top-up is successful. But, it was topped up with £20? Is there another text...no. I then do a balance check, my total balance is 14p.

I get the receipt out (should have looked at the time of course, but sales assistant folded it neatly in box) and the price on the bill for the phone is not £49.95 but £59.95 and it has been topped up by £10.

Hot foot it back to the Carphone Warehouse who say sales assistant got mixed up....hmmm!! I asked where has my credit gone. They supposedly phone T-Mobile who tells them the internet was contacted on 18th December whilst phone is wrapped up on a shelf. They agree to top-up with another £10 but I don't want it on the dodgy sim. I ask them to put it on my old sim but they wont. So now I have £10 on a sim I won't use. They say I'll have to take up the other £10 that's missing with HO as they cannot credit me.

When I get home I phone T-Mobile hoping they will transfer the £10 from dodgy sim to my old one, but they won't. Whilst on the phone I ask him to look at this so called internet call on 18th December. He says there wasn't one. What there was though, from 29th November to 18th December someone made a call everyday using my new phone number.

I have put the dodgy sim in my old phone and today checked the balance and it is down to £9.27 although I haven't made a call. I am monitoring it closely.

A stinking letter has gone off the Carphone Warehouse and would say to anyone out there going to buy from Carphone Warehous.....BEWARE!!!

gjchester

not wishing to side with CPW too much, but it may not be therir fault, if the numbers had a txt sent to it at premium rate that may be an issue. Texts usually have a validity of a few days so it could be it was held on the system and deleted as unrecieved before it got sent to your phone, but you you still get charged.

It could be Tmobile have managed to put two phone on the name number, but on TM can sort it out not CPW, who probably have limited access to the account.

It may be CPW were to blame, it may be there was a different prive on the shelf to the actual price, and to be honest you should have checked te reciept earlier., but it may not be CPWs fault entirely. Mind you there shaff are pretty poor at times so it's entirely possible it it...

baldude

Its a common problem with CPW. I once bought an handset and had paid £10 for top-up. Phone and sim arrived but that sim never had a £10 credit in it. Went and complained to CPW store who promised to sort it out in 2 days....2 weeks went nothing happened. then I had decided.'A Lesson is Learnt'.....never buy stuff from CPW.

Redsky_2

I got my phone from CPW as a Christmas present too- same offer and same price (LG cookie..Had to top up £20) and didn't have any problem. Im sorry

givememoney

gjchester wrote: »

It may be CPW were to blame, it may be there was a different prive on the shelf to the actual price, and to be honest you should have checked te reciept earlier., but it may not be CPWs fault entirely. Mind you there shaff are pretty poor at times so it's entirely possible it it...

Although we didn't look at the bill, he confirmed the price with us at the time and he was the one who told us we would have to top up with £20. Knowing all the time the price was £10 dearer, but by only toping it up with £10 the bill came out the same price at the end.

When you have been conned by CPW in this way, I can be pretty certain the cloning was done by him as well, nothing to do with T-Mobile.

givememoney

Redsky wrote: »

I got my phone from CPW as a Christmas present too- same offer and same price (LG cookie..Had to top up £20) and didn't have any problem. Im sorry

I am glad you didn't have a problem. I also bought a LG Cookie. What price did you pay £49.95 or £59.95. Is you top up OK?

As I said someone else is using the same number and even now I have the sim in my old phone, haven't used it, checked the balance yesterday and it has gone down from £10 to £9.27.

wiggler

not sure where you get this idea of cloning from, i've never heard of it in seven years of working with phones, there is probably a very logical explanation, not sure what it is though.

The idea that someone would risk a 20k job to nick a 10 quid top up is ludicrous

givememoney

wiggler wrote: »

not sure where you get this idea of cloning from, i've never heard of it in seven years of working with phones, there is probably a very logical explanation, not sure what it is though.

The idea that someone would risk a 20k job to nick a 10 quid top up is ludicrous

If it isn't cloning what is it? someone is using my new telphone number to make calls but not from my phone. My phone sits idle whilst the top up balance goes down.

Can you explain?

Kilty_2

I think you should be asking T-Mobile to launch an investigation instead of moaning about CPW.

MrRincewind

Have you actually tried calling T-mobile to find the exact cause of the credit depleting ie: internet usage or phone calls etc.Sounds a pretty far fetched idea, someone takes all the time to clone a phone number at the risk of losing their job and getting nicked and they use 3p worth of credit, And neatly folding a reciept into a bag is not a fool proof way of stopping customers reading them, i find taking the receipt out is a good way to beat this trick.

maxtweenie

wiggler wrote: »

The idea that someone would risk a 20k job to nick a 10 quid top up is ludicrous

You've obviously never worked in any kind of security job then. Where there's temptation, some people will take the opportunity. It might not be one £10 top up either, it could be two or three a day. It soon adds up.