Talk talk problems?

chris28durham

:mad:

I signed up for a new phone line/broadband account with Talk Talk

My phone line went live on the 24th of novemeber 2009

I was told it would be approximtley 21 days for my broadband to go live, then I receive a letter saying 10 - 15 days???

after numerous calls and promises of "go live dates" im very unhappy to report im still without broadband

I received my welcome pack (router etc) on the 18th of dec and was given yet another go live date of the 24/12/09

this never happened, no calls from talk talk at all, I again had to make 5 calls on the 25/12/09 and was told 5 different stories

1 - give it another 24-48 hours

2 - an engineer is coming out on the 29/12/09

3 - your order will be live on the 28/12/09

4 - it will be live in a few hours

5 - I will get a manager to call you back - I waited in the house allday and received no call!!

I rang on the 26th and spoke to 2 Agents ahmed and Brandon, the latter promised me and literally swore that I would have my broadband on monday the 28th of december by midnight

yet again monday came and went and nothing, so I rang back and was told there is a delay with the line going through BT are holding it up, I rang BT and imagine my surprise when they informed me that my line had been moved over to talk talk on the 24th of november

I rang back, spent 55 minutes on hold through to the technical team to be told sorry as your broadband isnt active im going to have to pass you back through to customer services, 20 mintues later (these calls were made on my mobile) I spoke to eric in customer services who said the network team may have to go out to the exchange which is located literally next to my house and manually turn on the broadband, but there response to an urgent call was 48-72 hours meaning I am likely to be without broadband until after the new year

this for me is the worst customer service I have ever received, all I want is for someone to be honest with me, tell me whats going on and not be fobbed off and lied to!!

I have sent this email to offcom, trading standards and the managing director of talk talk

xanthe06

i signed up to them in november as they told me my broadband would be on in 14 days, after a month of no internet i rang them,they told me that i had been stuck in the system, they then told me it would be another 21 days so i got my other half to ring them and they are now finally putting it on today,

if i knew what a load of rubbish they were i would of gone with bt

i hope you get it sorted xx

chris28durham

they just keep fobbing me off, saying there is a delay, iv had the phone put down on me 4 times today so far, racked up nearly £25 worth of mobile calls to their 0870 number, im sick to the back teeth, are there any talk talk staff on here???

i was meant to be working from home this week, but as i havent got my promised broadband iv got to come into work

its ridiculous!!

x

xanthe06

also forgot to say welcome to mse xxxxx

xanthe06

not sure if any of their staff are on here, im refusing to pay my bill till they reduce my connection fee because of all the delays,

if i was you i would write to the top man and express your concerns,

david39

Go to the TalkTalk Broadband web page - sign into the Forums, post your complaint - it usually gets dealt with promptly.

Their telephone contact is rubbish, but their internet response and action is far better.

chris28durham

i have, i have emailed the director, offcome, trading standards, im at the end of my patience now, its just totally unacceptable

chris28durham

hi david, i have tried to register, but they said i havent got an account number because my account wont go live until my broadband does, when i rang through they gave me 3 account numbers 1 was my sort code, 1 was a totally different customer and the other was 6 digits!

Young_Aged_Pensioner

I had the same problem it was going to take weeks to get the broadband up and running phoned them up to cancel the order told it was canceled got a bill from them called again stating that i had canceled it got put through to some guy in another department who told me it would be looked into and was canceled by him got another bill called again to be told that it was still live but the lady would cancel it another bill arrived sent email explaining everything told again would be canceled got another bill this time im just ignoring the bills they can try and send someone out to get the money if they like. This has been since June 2009.

chris28durham

its absolutely disgraceful customer service and product service, they shouldnt promise things they cant keep or do, a close friend of mine works for the daily express, im in 2 minds whether to take this further

chris28durham

well my broadband is now live!! finally

got home from work at 5oclock, logged onto my router it came straight on

no phone call from TT to tell me this though

but at least i can do some work now