Do you have to accept refund on same card you paid with ?

pmduk

I believe that another reason that card transactions have to be refunded to card is that it reduces the transaction fees/commission that the retailer pays.

baldelectrician

A couple of points
I have a merchant terminal and as such I have terms and conditions.

I have to refund by the same method paid. I have the original reciept (with the full card number) and I can refund on to the card without the card in my posession ( I can not put sales through without additional security info, but I can do refunds as the cardholder is gaining not losing)

If the original card is lost or stolen the refund monies will be transfered to the new account by the issuing bank

It is about fraud and money laundering - it stops money going from a potentially stolen card to another card that can be taken out.

These terms and conditions are set by the card processing companies.

Wee_Bargain_Hunter

derrick wrote: »

A look HERE will confirm the above is correct, you as the recipient of a gift have no remedy in law as you where not party to the contract, and the card holder needs to be present for a refund onto original card,( although that part will not apply if done online or phone).

Regarding your right to return an unwanted gift, it very much depends on the shop's policy. However as the goods are faulty then, as the OP has found out, consumer protection kicks in and within 6 months of purchase a refund/exchange is possible quite easily (it's harder after 6 months but not impossible). Usually it is the purchaser who has the right to return something but the rights can be transfered by the purchaser marking the receipt etc to show it was a gift. See here and here.
Not sure about the refund to a different card though. Given that rights can be transfered to a "giftee" then it should be possible - but I'm not sure about the practical difficulties.

tipsychick

John Lewis recently refunded to a different card for me. It was on a faulty item that was about eighteen months into a two year guarantee.

I'd closed the credit card I'd originally paid on and like you Devalin, was wondering how they'd refund but they actually suggested just putting it onto another credit card and I chose a family member's rather than one in my name.

A glimmer of hope!

Devalin

Thanks for these posts

Given Martin's own cut-outs say that you can mark the receipt as a gift and then transfer the ownership rights, given the original purchaser is still here (going home later today) i'll get them to mark it as a gift and see what options the store give me.

Seems to be alot of differing opinions on this thread but i'll assume Martin's is accurate (http://images2.moneysavingexpert.com/attachment/cutouttemplate2colour.pdf)

Anihilator

Devalin wrote: »

Thanks for these posts

Given Martin's own cut-outs say that you can mark the receipt as a gift and then transfer the ownership rights, given the original purchaser is still here (going home later today) i'll get them to mark it as a gift and see what options the store give me.

Seems to be alot of differing opinions on this thread but i'll assume Martin's is accurate (http://images2.moneysavingexpert.com/attachment/cutouttemplate2colour.pdf)

Martin is wrong

Yes most retailers will accept this but legally they do not need too. You are not the consumer.

Secondly even if you do get them to accept this you are not automatically entitled to a refund.

Devalin

Anihilator wrote: »

Martin is wrong

Yes most retailers will accept this but legally they do not need too. You are not the consumer.

Secondly even if you do get them to accept this you are not automatically entitled to a refund.

Just to qualify though, if the original consumer went in they would automatically be entitled to a refund since the goods are faulty, its just that for some reason consumer law doesnt include transfer of rights as part of transfer of title ?

Anihilator

Devalin wrote: »

Just to qualify though, if the original consumer went in they would automatically be entitled to a refund since the goods are faulty, its just that for some reason consumer law doesnt include transfer of rights as part of transfer of title ?

No even the consumer wouldnt be.

They would be entiitled to a refund, repair or replacement (at the shops reasonable discretion).

BFG_2

A lot of stores will do credit vouchers [eg B&Q do this]...surely that solves the issue??

glider3560

Devalin wrote: »

Since its faulty i know i'm allowed a refund

You are wrong. The shop only has to repair, replace or refund - which one of these is their choice. They could choose to repair the product, which means you wouldn't get a refund.