Do you have to accept refund on same card you paid with ?

Devalin

Hi,

I received a faulty present, the sender was kind enough to include the receipt incase any issue did develop, the product is pretty low quality (one of those remote control helicopters) and i'd rather have a refund to buy something different than an exchange.

Since its faulty i know i'm allowed a refund but i'm concerned the store is going to ask to put the refund on the same card, which i obviously dont have, can they put it on any card, and does this effect my consumer rights.

I.e. can i demand a cash (or onto different card) refund since the item is faulty.

duchy

If there's something else you want in the store they might be open to doing that more easily.
I think legally the rights of refund belong to the purchaser not you so a retailer could insist on the original card as fraud prevention.

Years ago I got a gift that was faulty and John Lewis refunded in vouchers to me once I explained the buyer of the gift would be embarassed to discover their gift was faulty. Think you will be in the hands of the retailers policy on this one. You have few rights to "demand" a refund as you are not the purchaser. Some retailers are a lot more flexible than others.

whatmichaelsays

Very few retailers would allow a card purchase to be refunded in cash as unfortunately, it is one of the oldest fraudsters tricks in the book.

Gift vouchers perhaps, not cash.

Anihilator

Devalin wrote: »

Hi,

I received a faulty present, the sender was kind enough to include the receipt incase any issue did develop, the product is pretty low quality (one of those remote control helicopters) and i'd rather have a refund to buy something different than an exchange.

Since its faulty i know i'm allowed a refund but i'm concerned the store is going to ask to put the refund on the same card, which i obviously dont have, can they put it on any card, and does this effect my consumer rights.

I.e. can i demand a cash (or onto different card) refund since the item is faulty.

Firstly you know wrong.

You are not entitled to a refund.
You are even less entitled to a cash refund.

Devalin

Anihilator wrote: »

Firstly you know wrong.

You are not entitled to a refund.
You are even less entitled to a cash refund.

Care to explain why i'm not entitled to a refund on faulty goods ?

Surely the right of ownership (including all warranty) passes to the owner when the gift is given, and if goods are faulty then i thought it was replacement if within 30 days.

Thanks for the helpful reply btw

duchy

Why ask a question if -when you don't like the answer you argue

Sheesh some people !!

Devalin

duchy wrote: »

Why ask a question if -when you don't like the answer you argue

Sheesh some people !!

I wasnt talking about your reply, it was very helpful, what i'm saying is why did Anihilator even bother posting, hes just replying with no reasoning or helpful information and just repeating what other people had said.

What value does that add to the thread ?

I dont mind if i'm wrong and i'm asking valid questions, i.e. if goods are genuinely faulty, why doesnt the refund rule apply if title of ownership transfers.

Take this example, i recently had a fraud transaction on my card, the bank recommended i take a new card number which i did, that would stop me getting refunds onto the original card if the only way to get a refund was via the original card.

neilmcl

Devalin wrote: »

Since its faulty i know i'm allowed a refund but i'm concerned the store is going to ask to put the refund on the same card, which i obviously dont have, can they put it on any card, and does this effect my consumer rights.

You have no consumer rights here, you weren't the consumer.

Kez1983

Devalin wrote: »

Care to explain why i'm not entitled to a refund on faulty goods ?

Surely the right of ownership (including all warranty) passes to the owner when the gift is given, and if goods are faulty then i thought it was replacement if within 30 days.

Thanks for the helpful reply btw

Anihilator is completely correct. The Purchaser has all rights from the retailler not yourself, if you return it back to the person that bought it they would be entitled to the refund. Most retaillers allow a bit more leniency about returns this time of year but you almost certainly will not get a cash refund. An exchange or voucher is the most you can expect.

Devalin

Kez1983 wrote: »

Anihilator is completely correct. The Purchaser has all rights from the retailler not yourself, if you return it back to the person that bought it they would be entitled to the refund. Most retaillers allow a bit more leniency about returns this time of year but you almost certainly will not get a cash refund. An exchange or voucher is the most you can expect.

Thanks, this is all i was after, a nice well explained answer.

Thanks for everyone who contributed, rather than going into the store for a refund i'll ask for an exchange instead.

I was never after a cash refund, i was just wondering if they could refund to a different card if the original card was unavailable, since that still gives them traceability against fraud, i can see why they would never give a cash refund against a cc transaction since that could always be chargebacked at a later stage.

Sorry if i seemed aggressive, i was just asking a question

derrick

A look HERE will confirm the above is correct, you as the recipient of a gift have no remedy in law as you where not party to the contract, and the card holder needs to be present for a refund onto original card,( although that part will not apply if done online or phone).