easy jet

PolishBigSpender

Did you have adequate travel insurance taken out to cover such eventualities?

lilymay9

I have travel insurance,I'm hoping I'm covered for everything not to sure if the claim will come under abandonment????.I paid £800 for the hotel for me and my daughter its a lot of money to lose,they was flights taking off while we was at airport but all easy jet was cancelled,my daughter opened all her Christmas presents on Saturday with her dad because we would not be here, now she,l get up Xmas day with nothing to open.

stoneman

OP is a first time poster. Still not come back here to advise what exactly was said or offered. EJ would certainly not cancel a ticket then say you could rebook it at a higher price, but they might try and transfer you to another flight so that they can get more money from the one you were booked on, but then I am a cynic.:rolleyes:

apt

No, Easyjet cannot do this as EC 261/2004 obliges it to offer the customer either a full refund within 7 days or a re-routed journey with the airline bearing the extra transport costs including transfer back to the airport originally booked. Also it is up to the customer, not the airline which of these options is taken up. Ryanair regularly breaks this EU directive by just offering your money back, but I would be surprised if Easyjet is following them in this bad practice.

lilymay9

Thank you for your replies,hopefully my insurance will pay out for the hotel and easy jet for the flights, my tickets were return flights will i get refund for the return flight too many thanks in advance...

lilymay9

Thanks City boy great help..:beer:

PolishBigSpender

However, Easyjet don't sell return flights - they sell single flights. This can have a bearing on any compensation paid.

budgetflyer

Although fares are sold "one way", it clearly states on easyjet website "outbound" and "return" so if you book the 2 together then you are booking a "RETURN" I would think.
+ they tailor their travel insurance based on your "return trip" dont they ?

Anyway, as cityboy has quoted

Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;

If the outbound flight has been cancelled, then the return can't serve any purpose can it ?

CashSaver_2

I would be interested to know the answer to this. I had my flight from Luton to Zurich cancelled this morning. I have been offered the choice of transferring the passengers on that flight to an alternative flight on the same route or getting a refund on the outward journey. It states that I will also be given the option to change one additional flight on the same booking (e.g. return leg if the outbound flight is disrupted). However, it does not clarify whether this would be free of charge or the cost can be refunded.

As there are no alternative outward flights suitable to me, I cannot use the "return" flight and would obviously prefer a refund.

stoneman

herts_girl wrote: »

Booked a trip to Barcelona 8/01/2010 return 10th Jan in Sept 09. Have just received e.mail stating they have cancelled my return flight but l can rebook it at an inflated price..... can they do this or what can l do about it ?
Have checked other airlines, they all seems to have raised prices.
has anyone else had this experience ?:mad:

Still not had a response about the part in bold. Can you copy the email up so we can see the part about you having to pay extra to rebook? Very strange.