Being Ripped off???

PolishBigSpender

andy2004 wrote: »

Personally i would say speak to your local C.A.B office. Citizens Advice Bureau, or speak to the trading standards agency.
The salesman already knew it was cheaper on their website, as you said LOCAL STORE, wouldn't be suprised if the extra you paid went straight into his pocket as a bonus, I would understand if it where curry's, comets or some other big national.

And what do you think the CAB or trading standads will do about it?

He was offered the opportunity to buy a stereo at price x. He accepted the offer, and thus a deal was done. The fact that they might offer website customers a different price is neither here nor there.

Oneday77

andy2004 wrote: »

Personally i would say speak to your local C.A.B office. Citizens Advice Bureau, or speak to the trading standards agency.
The salesman already knew it was cheaper on their website, as you said LOCAL STORE, wouldn't be suprised if the extra you paid went straight into his pocket as a bonus, I would understand if it where curry's, comets or some other big national.

That is just making things up now. The salesperson wasn't stated to have know it was cheaper online. If the customer gets a till printer reciept stating the price then that is how much went in the till.
The CAB has nothing to do with this. No store HAS to give a refund except in the situation if it turns out to be faulty within 28days or as it was the last one if the product is sold but items are missing that weren't explained as a reason to reduce the initial price.
Any store that offers a full refund within x days of purchase for any other reason is adding this as an addition to your stautory rights. Stores who don't offer this are not removing any either.

Nige0101

Popped back into the store this yesterday and got it for the price seen on the website, so to all you naysayers :beer: just explained in nice terms to the owner I saw it priced at £109 and could he discount it to this, he said he could also do me a cash refund so there are decent honest shops out there, looks like ill be using him for future parts

Maybe using Ripped off was not the correct term to use but I got a result in the end.

kwikbreaks

Nige0101 wrote: »

Why should you need to do research into every single item you buy?

You don't need to. You can simply pay over the odds if you wish.

MORPH3US

Nige0101 wrote: »

Well what happened to the honest stores? You buy a product from the store expecting to pay the same price or maybe a little more say £5/10 but not £70 it’s only obvious there are trying to pull a fast one. Why should you need to do research into every single item you buy?

!!!!!!.... the shop is a business.... its there to make money so if a Customer is happy paying £X then its not their job to say "hang on a second, thats too much".

Should shops also tell customers when they can get an item cheaper at a competitor next door... good old honest shops.

OP, go back and speak to the shop politely. Legally they don't have to do anything but if you are nice and they feel nice (Christmas spirit and all that) then they may refund the difference. Lots of stores do "online only" prices which are cheaper than in the shops... this might not be the case here but there is no rule that they have to sell online at the same price as in a shop so you may be "stuck with what you got".

EDIT:

Just noticed that you got a refund of the difference in the end so all's well that ends well. Just FYI there were no "naysayers" on the thread, just people advising a) where you stood in law and b) offering advice to try and help you get it sorted.

Nige0101

MORPH3US wrote: »

!!!!!!.... the shop is a business.... its there to make money so if a Customer is happy paying £X then its not their job to say "hang on a second, thats too much".

Should shops also tell customers when they can get an item cheaper at a competitor next door... good old honest shops.

OP, go back and speak to the shop politely. Legally they don't have to do anything but if you are nice and they feel nice (Christmas spirit and all that) then they may refund the difference. Lots of stores do "online only" prices which are cheaper than in the shops... this might not be the case here but there is no rule that they have to sell online at the same price as in a shop so you may be "stuck with what you got".

Have you bothered to read my reply just a few posts up? Yes shops are there to make money I don’t dispute that but charging nearly double the price for something they sell on their online store is in my eyes wrong, looks a quick way to make easy ££

LeeSouthEast

It is a quick way of making ££. It worked, too. They didn't force you into it.

MORPH3US

Nige0101 wrote: »

Have you bothered to read my reply just a few posts up? Yes shops are there to make money I don’t dispute that but charging nearly double the price for something they sell on their online store is in my eyes wrong, looks a quick way to make easy ££

Yes read the post.

Problem (with your line of thinking) is its a free world and they can charge what they want.

You may think its a rip off, but selling online is VERY different to selling in a shop. Overheads are MUCH lower selling online eg:

- rent can be a fraction of the price because location for shops is important whereas selling online you can have a warehouse in the middle of nowhere. Also as I said, selling online you can have any old warehouse to opperate from whereas you need a decent looking shop to sell as a shop.
- staff wages for a shop are much higher than for selling online because a shop has to be manned at all times to cover busy periods and quiet periods. Selling online you can staff a lot less.
- stock loss in a shop will be higher from people robbing stuff and display items not being sold at full price afterwards (as in your OP) and breakages. In a warehouse there should be no robbing and little damages plus no display items
- fixtures and fittings in a shop have to be nice and display the products... selling online you just need a load of racking to store the stuff on...

I would of thought the above was obvious. Maybe not.

spud17

Using the logic displayed in this thread, perhaps I should give some of my wages back to my boss, because after paying the bills I have money left over.
I am obviously ripping him off.

LeeSouthEast

Providing you do so of your own free will, then be my guest! (or better yet, be my employee?)