TalkTalk Customer service - warning

thejaminthecity

Hi,
TalkTalk broadband might be cheap but the technical support and customer services are abysmal, certainly in my case. They will hopefully go down the same way as other companies with this business model. Recently sold my house and was landed a £70 cancellation fee despite them 1) cutting off my phone two days early which I need for my business and 2) being unable or unwilling to fix an on-going technical problem which left me with no broadband intermittently. Common sense would have prevailed with any company interested in real customer service but they decided to pass the debt onto a debt collector with the thinly veiled threat of destroying my credit rating. It's not even the money, I've got plenty but there are people out there who don't so I hope they lose some business at least from people reading this. It just infuriates me how large companies think they can intimidate and frighten less capable people than me with threats of destroying their credit rating, debt collectors, courts , legal bills all for 70 quid.

KimYeovil

If you do not want your credit rating to be affected then pay your bills and debts. Why do you want records to be inaccurate? That will put up the cost of credit.

leveller2911

Talk-Talk customer services is pathetic.

Last Friday I came home to find my phone line was restricted to incoming calls only.I opened my monthly phone bill only to find the DD was rejected due to an "account closed".
I phoned them only to find out they had had a software upgrade and that they had tried to take the DD from an account I had closed 6 months earlier.I was told I had to pay the bill over the phone including £11 in charges and then the restriction would be lifted from my phone no more than 24hrs later...This was a f***ing cheek considering it was their fault.Allegedly they have credited this back to my account

The next day the restriction was still there so I tried to phone their "landline support" at 9-25pm ,which was supposedly open till 10pm, yep you guessed it ,it was shut.So I then e-mailed them asking someone to phone me the next morning (Monday) to explain why .Monday came and nothing, no e-mail, no phone contact nothing.Monday 11pm it was lifted .

We had to use PAYG mobiles all weekend and spent around £10-00,not a great deal of money agreed but im totally p***ed off at their customer service.If it was my fault I would put my hands up but It wasn't...........


I will NEVER recommend Talk-Talk again..........Crap......

Just a footnote.When we signed up to Talk-Talk for our phone 3 yrs ago we were told that FREE broad-band would be available in our area after that Christmas...Braodband wasn't actually available until 8 months ago and even then it would cost £23-50 per month......................

SHYSTERS the lot of them.....Everyone I spoke to sounded like they would slash their own wrists at any moment.....

thejaminthecity

It's only fair to update the thread to say that after escalating my complaint to someone in TalkTalk representing the CEO's office, enough evidence was found to waive the disconnection fees, inform the debt collector not to proceed and close my account. So at least some processes are working satisfactorily in TalkTalk! Make your own mind up, I'm sticking with virgin!

Swipe

When it comes to customer service the majority of them are all as bad as each other. Badly paid and, even worse, outsourced call centre staff = bad customer service

brookerbabyisababy

Swipe wrote: »

When it comes to customer service the majority of them are all as bad as each other. Badly paid and, even worse, outsourced call centre staff = bad customer service

That might be true. But some are worse than others and Talk Talk is definitely one of them. I have encountered the same problems people are describing and experiencing shocking customer service from this company which tries to call itself a home telecommunications company. Never again.

Inactive

Swipe wrote: »

When it comes to customer service the majority of them are all as bad as each other. Badly paid and, even worse, outsourced call centre staff = bad customer service

Indeed, however it isn't too difficult to find this out before signing up with them.

Sadly you get what you don't pay for.

pitkin2020

talk talk are by far the worst internet and telephone company but they were good in the beginning but they have just taken on more than they can cope with and are now just a bunch of cowboys.
If you run a business i can only recommend for your phone line BT at least when you have a problem they sort it out, talk talk changed my business phone number half way through for some unknown reason 3 weeks after i just spent 3k of yellow pages adverts, over 5k of leaflets and countless business cards it took 6 weeks to sort it out, i then changed to BT and talk talk wouldnt release the number back to BT thankfully BT seem to have the power and just took it back still took a few days but BT did sort it all out, i wishBT though would bring its call centres back to the UK then i would say they would be the best providers all round in the UK

macma

I had difficulty setting up with Talk Talk a year ago, and a couple of things since I agree on the phone they're pretty grim but I joined their forum and it's great.You often get instant answers and they pick up on problems and sort them out.I hope I'm not tempting fate

Paparika

thejaminthecity wrote: »

Hi,
TalkTalk broadband might be cheap but the technical support and customer services are abysmal, certainly in my case. They will hopefully go down the same way as other companies with this business model. Recently sold my house and was landed a £70 cancellation fee despite them 1) cutting off my phone two days early which I need for my business and 2) being unable or unwilling to fix an on-going technical problem which left me with no broadband intermittently. Common sense would have prevailed with any company interested in real customer service but they decided to pass the debt onto a debt collector with the thinly veiled threat of destroying my credit rating. It's not even the money, I've got plenty but there are people out there who don't so I hope they lose some business at least from people reading this. It just infuriates me how large companies think they can intimidate and frighten less capable people than me with threats of destroying their credit rating, debt collectors, courts , legal bills all for 70 quid.

KimYeovil wrote: »

If you do not want your credit rating to be affected then pay your bills and debts. Why do you want records to be inaccurate? That will put up the cost of credit.

oh for god sake your taking out your !!!!, did you not read the post at all!!!!

thejaminthecity wrote: »

It's only fair to update the thread to say that after escalating my complaint to someone in TalkTalk representing the CEO's office, enough evidence was found to waive the disconnection fees, inform the debt collector not to proceed and close my account. So at least some processes are working satisfactorily in TalkTalk! Make your own mind up, I'm sticking with virgin!

Good for you sticking to your guns, talk talk have had lots of issues over the years, seems they have learn't nothing.

Inactive

macma wrote: »

I had difficulty setting up with Talk Talk a year ago, and a couple of things since I agree on the phone they're pretty grim but I joined their forum and it's great.You often get instant answers and they pick up on problems and sort them out.I hope I'm not tempting fate

Which isn't much use if your internet is not working...:rolleyes: