End Mobile Contract Early?

tdlwebs

Are there any circumstances under which a mobile phone contract can be ended early without paying a hefty forfeit?

ckerrd

Yes.

I have just done it.

You need to read your T&C to see what reasons are allowed

tdlwebs

ckerrd wrote: »

Yes.

I have just done it.

You need to read your T&C to see what reasons are allowed

Sounds promising. If you don't mind me asking; what network where you on and for how long?

Jon_01

Yes, but not many.

How far in are and which network ?

tdlwebs

Jon_01 wrote: »

Yes, but not many.

How far in are and which network ?

Just 3 months - Orange.

drbesty

Why do you want to end it early? You'll need a pretty good reason, a contract is a contract and you're most likely stuck to it

Jon_01

Unless they've changed something to your detriment since you joined then, no. I don't think Orange have changed their T&C's in the last 3 months.

tdlwebs

Yep, just looked at their T&Cs and I think I'm stuck.

Basically, my problem is with the signal / reception - even at home I find the signal really poor. I can hear echos and ghost voices and quite regularly the connection just cuts off completely. I often divert business calls to my mobile so it can be very annoying.

I never had any problems with 02 the signal was as clear as a bell so I am finding Orange a bit of a disappointment (to say the least).

Jon_01

If you'd have done something in the first few weeks you might have had them cancel for poor signal.
But after 3 months you'll have a uphill battle with them unless you've called and logged the issue with CS during those months ?

tdlwebs

No, sorry to say I haven't done anything as yet. A recent bereavement made it seem less important.

I'll give CS a call anyway and see how I get on.

Thanks for your help.

ckerrd

I think, that sadly, you may be stuffed.

If you had a decent signal on Orange and now don't because of something they have done, then yes you have a get out.

If their coverage just happens to be not very good then as far as I can tell not much you can do about it.

My circumstances were to do with o2 altering the terms of my account without authorisation so it was a fairly clear cut breach of contract sort of thing