Canceling an ORANGE contract

hoz9991

Hi everybody,

I am 4 months into an 18 month contract with orange.

Having just moved house I have non-existent coverage from Orange in my new house. Therefore, I would like to know if there was any way of canceling my contract without having to pay the remaining months. My mobile is very important as I do not have a land line.

I was looking at the Terms and Conditions of the 'Orange Networking Services' and came across this. What does this actually mean, and would it apply to my situation?

Terminating your contract because Orange is no longer able to provide access to the Network

4.4 If, for reasons beyond our control, we are no longer able to provide Network Services, we will at our discretion either:

4.4.1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you, or

4.4.2 accept written notice from you that you wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up.



Thanks,

H

blue-e

Hi,
The only way you can cancel your contract is to pay the remaining months in one lump sum.

The paragraphs you have found basically mean that if somehow orange can no longer provide coverage for you when they could previously in the same place then you MAY have cause to end the contract.

Unfortunately as you are you cant cancel because you moving to an area with no coverage is your fault and not the networks im afraid.

Hope this clears things up
Dave

hoz9991

although that is probably true, why would I choose where to live according to what the network coverage would be like?

Not ranting at you, because I have read a lot of posts that indicate that what you said is true. Just so annoyed at the lack of flexibility with this situation.

blue-e

I know its a pain but unfortunately thats how the networks see it im afraid, other than petitioning for a new mast near your new home there isn't much that can be done.

Dave

dot111

I've said this before......but I took my phone to new place and checked before I moved.

DarkConvict

The network cannot be held responsible for any changes in your circumstances, the top 2 been moving house and losing your job. These are not valid reasons for cancelling a contract as you have willing-fully moved outside the coverage area they supply, your lack of service was not a fault of the network so they cannot be held liable.

Your best bet is to sell the contract + phone to someone who wants it and has decent signal and get a new contract after your old one has been sold. Other than that there is nothing you can do, you agreed to pay x amount for y months for service at your 'previous' address and 'potentially' other locations.
Other than that, signal is worse in a house so try using it outside. Or see if orange supply a signal via a router/broadband connection.

The only reason you can cancel on a signal issue is if it is a network fault that has not been repaired, i.e. a mast has broken and still there is no signal after 30+ days. So there was signal but now there isn't.

jclegs

What handset do you have? Do you know if it is UMA enabled?

Buzby

Do you know if there is T-Mobile coverage? It IT acceptable? These two newtworks are shortly to merge, so you'll probably find the problem will resolve itself.

drbesty

Yeah if you can wait 18 or so months you'll probably find the problem resolves itself..........

DarkConvict

drbesty wrote: »

Yeah if you can wait 18 or so months you'll probably find the problem resolves itself..........

Yep, the merger has not been accepted, even if it is as above it is over a year away and even then there would be a transmission period of swapping over the network signals to one frequency.

[Deleted User]

jclegs wrote: »

What handset do you have? Do you know if it is UMA enabled?

Congratulations, you're the first person I've come across who's ever heard of UMA, and I think I love you for it.

(I explain it to many people daily at work lol)