Server not found error, nothing changed so why?

maxtweenie

Scudlink wrote: »

What a load of pony! AOL knew full well the problem started Friday. AOL were even stating on their help page on Saturday and Sunday under "System Status" there there were "No issues at present" :mad:.

Customer Service used to be 'acceptable' when it was part of Time Warner, now I feel it's near non-existant. No more live support, message boards have been pulled, a 48 hours to reply to emails and every time I've telephoned them they're always "experiencing high volumes of calls" and the wait time is unacceptable.

Even though AOL now seems to be back to normal for me (using a Thomson Speedtouch router), I'm still ditching them. Their customer support and faults downtime (do they have any engineers who work weekends?) is just no good for me.

I wasn't able to get into my work VPN all day Friday, so it was definitely down then.

A guy on my train into London worked for CPW on their Talk Talk broadband network. When they took over AOL, he said there were going to be big problems as CPW don't give a !!!! about customer service. I should've left then I suppose, or even when he bailed out and went to as he called it 'a proper company.'

joe134

maxtweenie wrote: »

This is the AOL email

Welcome to AOL Technical Support,

My name is Derek, thanks for your email, I can see that you're having some problems with accessing secure sites recently, im very sorry to hear that.

This is a known issue that has been affecting AOL members since Saturday the 12th of December, with certain secure websites like Banking Websites, Ebay and Betting Websites. It has been escalated to our internal faults team and it should be resolved by now.

Try the following instructions

Check the MTU size
To view the steps to set the MTU size on your modem router, please select your modem router below.

Note: If you connect to the internet with a Thomson SpeedTouch modem router, please skip this step.

Netgear
To set the MTU size on your Netgear modem router, take the following steps:

1. Click Start and select Run.
2. In the Run box type http://192.168.0.1 and click OK.
3. Enter the username and password.
Note: By default, the username is admin and the password is password. If you ever changed these login details please enter the new user name and password.
4. In the menu on the left, under Advanced, select WAN Setup.
5. Change the MTU Size to 1390 and click Apply.


D-Link DSL-2640R
To set the MTU size on your D-Link DSL 2640R modem router, take the following steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
3. Enter the username and password and click OK.
Note: The default username and password are both admin.
4. Select Advanced from the menu on the left and click OK.
5. Enter 1390 into the MTU box.
6. Click Connect at the bottom of the page, and then click OK.


Thank you very much for contacting AOL Broadband Email Technical Support.




kind regards,

Derek

Hi,I have a speedtouch, It seems ok at present, but must say I have noticed a big change for the worse since take over.Thats what I get for being a loyal customer, and its cheap:::You get what you pay for i suppose.With the take overs the choice is becoming limited.

maxtweenie

joe134 wrote: »

Hi,I have a speedtouch, It seems ok at present, but must say I have noticed a big change for the worse since take over.Thats what I get for being a loyal customer, and its cheap:::You get what you pay for i suppose.With the take overs the choice is becoming limited.

It ain't that cheap anymore. If you've got O2 enabled in your area, and have an O2 mobile, even a PAYG, you can get 8mb for about £7.50.