We have been barered from our local barclays bank.

joflo_2

Hmm, if the monies are not in your account monday I would see if the bank wanted the local paper to know about their tactics. I bet they would be quicker to sort it out with compensation for how badly they have treated you.

homersimpson_3

We had been promised that the money would be in by Thur night, suprise suprise it wasnt as we were in the area anyway we called into the branch at 4pm and asked if someone could phone through to the department for us to speak to them.

reasonable request

The advisor we saw tried to call a direct line to the person dealing with it and got a message saying they were on holiday, so we asked her to just call the customer relations department and we would speak to anyone to get it sorted.

again reasonable

She stalled and stalled refusing to call through even when we kept reminding her that the head office shuts at 5pm. We finally got her to go for a manager at 4:45pm. We spent another 5 minutes explaining what we wanted and that the previous member of staff hadn't done it or helped to sort the 3rd party access problem out either.

bad customer service- should have rung straight through as you were making reasonable request

He then tried the direct line number she gave him and told us he was on holiday and we would have to wait till he came back.

bank's problem not yours- cover should be provded when people take leave- he's not only employee working at bank.

Several more conversations on how this wasn't acceptable and if the first advisor had phoned who we asked to start with we would have been able to get through to someone. The first advisor then started to get really rude saying it was her office and she didnt have to do anyhting we asked, so we asked the manager to take her out of the room.

she should comply with reasonable requests and if unable to do something should explain why. sometimes not possible to give every customer what they want

At this point the actual branch manager appeared and after yet again going through the problem and explaining everything, she managed to speak to someone who authorised the branch staff to transfer the money into my account.

why couldn't she do this at outset- proves it was possible even though staff on leave- why if she was told this on phone didn't she see manager supervisor in first place and seek advice on next step to take.

Great we thought its almost sorted, they left to go and sort things out then came back after 5:30 and said oh dear we have left it too late you will have to wait till Monday now. We were shocked and told her we had been in over an hour and a half wich should have been enough time to get this sorted and at that point she asked us to leave,

unacceptable- they should have completed transaction and closed bank later (if that was and is possible)- you had been seriously inconvenienced- promises not kept, incorrect advice, rude staff. manager should have stayed themselves. 90 mins should have been more than ample time- bank were time wasters.

so we asked for something in writing to say it would be in the account on Monday and thats when she told us we were barred and she would make sure we never enter the local branches again.

reasonable request and she cannot do this without very good grounds- insufficient reason is this case.

So we asked for that in writing with reasons to send to head office in a new complaint and she had us thrown out.

reasonable request- appauling behaviour

So can anyone explain this to me.

it sounds likely you just had a jobsworth person or someone too big for their boots- it's not her office- it belongs to bank or landlord if bank is renting premises- she justs get to use office because of her position-
this scenario is horrendous particualrly as oh had banked with them for 20 years. any person , whether or disabled or not, would have probaly been angry and upset. make formal complaint to head office and if no joy complain to financial ombudsman - did you get names of staff involved. when you write complaint to head just write down the facts- as they happened- unfortuantely you have to go through their internal complaints procedure before going to ombudsman- ask for compensation- change bank.

Broken_hearted

The account is staying open until this has all been resolved but the OD has been paid off and shut down. Yes I agree it was hometime and we all like to go home at the end of a hard day. However they had plenty of time beforehand to sort it out. We are phoning Barclays head office on Monday and backing it up with a letter.
Thank you all for your replies.

krisskross

Broken_hearted wrote:

. So we asked for that in writing with reasons to send to head office in a new complaint and she had us thrown out.

My poor other half is disabled and was in shock as he has banked at that branch for over 20 years with no real problems at all. and trying to get him out the branch was difficult.

So can anyone explain this to me.

Were you really thrown out? Who by? Did they have security staff do it? If it had been me and anyone had laid a finger on me I would have called the police.

Chrismojam

Broken_hearted wrote:

...... We are phoning Barclays head office on Monday and backing it up with a letter.
Thank you all for your replies.

Best of luck on Monday BH, hope you've had your money back by then! Like everyone else has said, take your complaint to the top. The way you have been treated is disgusting........

Like someone else said, the banks are getting arsey now people have the 'audacity' to claim back unfair charges!!!! I've read lots about them closing accounts down....

I am also pretty good at complaints letters (apparently?) if you need any help:D ........I just think I am frank and to the point............whilst apparently I am extremely arsey but not in an offensive way??!!:rolleyes:

Broken_hearted

Right have phoned in the complaint will keep you all updated.

Broken_hearted

Well they have said it was digusting that we were treated this way and someone will be in touch. It's obvious the branch manager was inthe wrong. So sitting waiting to see what they are going to do about it.

lynzpower

BH, do let that chap vernon whatsit know as head of the INcusion committee.

Please.

I think pushing and barring a disabled man and his OH out of banks which they have agreed is a basic fundamental right, for KNOWING THEIR RIGHTS is so bang out of order Barclays NEED to be rapped for this. I cant stress this strongly enough

dinkylou

Agreed.

These people have customer service training for a reason and as long as you didn t threaten, they have no right to throw you out/mention barring.

I'd also be tempted to go to press (esp as OH is disabled) if satisfactory apology/compensation isnt offered. This makes a great story as they should be ashamed of themselves.

bengal-stripe

None of us, apart from the threat-opener was there, and we don’t know what was said and how it was said.

I don’t work in a bank, but I’m dealing with the general public and people (particular when they don't get their own way) can be unbelievably foul in their language and violent in their behaviour. (Twice I’ve literally feared for my life.) I do not say, the threat-opener misbehaved (I wasn’t there), but it is possible.

There might (or there might not) have been justification to ask the threat-opener to leave, if only to calm down.