BT -All your base are belong to us

Zazen999

Jemma-T wrote: »

This has nothing to do with Indians. I've had the same problem with South Africans with TalkTalk.

It's understanding. That has nothing to do with training, files, data, training, supervision, accent, nationality etc etc

If one cannot understand something one is supposed to be helping with (a British person with British ideals and -need I say it- a British based complaint) they are as much use as an idiot. When I need a decorator to understand the paint colour and requirements, if he cannot he is an idiot. Or he is not a decorator.

My point is clear to me but it seems it was a bit too subtle for some reading this.

Is your title too 'subtle' for us as well? Because is it not English by any stretch of the imagination. That clearly makes you an idiot by your own standards.
:rotfl::rotfl::rotfl:

Jemma-T

Zazen999 wrote: »

Is your title too 'subtle' for us as well? Because is it not English by any stretch of the imagination. That clearly makes you an idiot by your own standards.

Hmmm, I'm sorry you are so ignorant http://en.wikipedia.org/wiki/All_your_base Yes, that's a subtle reference too to bad English used by BT's staff. Maybe you could get a job in a call centre outside the UK?


2 great sentences from BollyTelecom (not to do with understanding this time just bad English with emails):

"Would you like to change your providings?"

"I suggest you to confirm all your quarries by dialling the above number."

Zazen999

Jemma-T wrote: »

Hmmm, I'm sorry you are so ignorant http://en.wikipedia.org/wiki/All_your_base Yes, that's a subtle reference too to bad English used by BT's staff. Maybe you could get a job in a call centre outside the UK?


2 great sentences from BollyTelecom (not to do with understanding this time just bad English with emails):

"Would you like to change your providings?"

"I suggest you to confirm all your quarries by dialling the above number."

:rotfl::rotfl::rotfl:

I've never had any problems with BT in any shape or form; I suspect they see you coming and put their 'oh gosh, here comes another one' head on.

I take it you got the can of worms that you were looking for?

DVardysShadow

Jemma-T wrote: »

This has nothing to do with Indians. I've had the same problem with South Africans with TalkTalk.

It's understanding. That has nothing to do with training, files, data, training, supervision, accent, nationality etc etc

If one cannot understand something one is supposed to be helping with (a British person with British ideals and -need I say it- a British based complaint) they are as much use as an idiot. When I need a decorator to understand the paint colour and requirements, if he cannot he is an idiot. Or he is not a decorator.

My point is clear to me but it seems it was a bit too subtle for some reading this.

Your point is well understood. Partly it is right and partly it is wrong.

1. BT's Indians do not provide a useful or efficient service [TRUE]
2. BT's Indians cannot provide a useful or efficient service [FALSE]
3. BT are to blame [TRUE]
4. BT are to blame because Indians can never provide a useful or efficient service [FALSE]

svmitche

I had difficulties with BT and called their call centre on numerous occasions (about 5 I think) and then finally posted on Twitter that I hated them grr (etc etc) and got a tweet within 1/2 an hour from them and my problem was solved the same day.

Sadly I think this is just because they are seeking out people who hate them - if they could solve my problem so quickly they surely could have done so in the first place. I don't know whether it's Indian call centres or just the company in general - even though they now compete people still go with them out of laziness!

We left them when we moved house as BT wanted £125 to connect the line but Sky (which we were going to have anyway) connected it for only £25 and I find Sky much easier to deal with!

Jemma-T

Zazen999 wrote:

:rotfl::rotfl::rotfl:

Zazen999 wrote:

:rotfl::rotfl::rotfl:

You may post lots of smilies and have 4,000+ posts (3000+ of them with :rotfl::rotfl::rotfl:no doubt) to your name but you are still an ignoramus.

As for the sensible people reading this thread, I don't think non-UK based staff can ever have understanding of what's required unless they used to live in the UK.

I'm not expecting that they ever will any more than if I moved to Jamaica and then expected to be understanding to people in Jamaica. I might be able to help a bit but anytime I've spoken to Dell India there's a horrible pause between anything they say or respond to. That's a poor way to communicate.

Zazen999

Jemma-T wrote: »

you are still an ignoramus.

I might be able to help a bit but anytime I've spoken to Dell India there's a horrible pause between anything they say or respond to. That's a poor way to communicate.

That's because it takes time for the signal to transfer between here and there. It happens on many long distance communications.

My beef with you is your interpretation that anyone who cannot speak English is an idiot. Then you change it to being as good as an idiot.

People who do not speak English are not idiots. Long distance Telecommunications take time. People who are listening to people speak in another language have to listen and interpret in their heads before they answer.

Your issue should be with BT bosses; who outsourced their help desks and have not provided the training adequately. Not with the people who are answering the phones.

It's like trying to explain something to a small child.

DVardysShadow

Jemma-T wrote: »

You may post lots of smilies and have 4,000+ posts (3000+ of them with :rotfl::rotfl::rotfl:no doubt) to your name but you are still an ignoramus.

As for the sensible people reading this thread, I don't think non-UK based staff can ever have understanding of what's required unless they used to live in the UK.

I'm not expecting that they ever will any more than if I moved to Jamaica and then expected to be understanding to people in Jamaica. I might be able to help a bit but anytime I've spoken to Dell India there's a horrible pause between anything they say or respond to. That's a poor way to communicate.

I think you need to get out of the country a bit more.

Jemma-T

Zazen999 wrote: »

That's because it takes time for the signal to transfer between here and there. It happens on many long distance communications.

My beef with you is your interpretation that anyone who cannot speak English is an idiot. Then you change it to being as good as an idiot.

People who do not speak English are not idiots. Long distance Telecommunications take time. People who are listening to people speak in another language have to listen and interpret in their heads before they answer.

Your issue should be with BT bosses; who outsourced their help desks and have not provided the training adequately. Not with the people who are answering the phones.

It's like trying to explain something to a small child.

Did you remove the smilies? For a minute there I thought you couldn't add a couple of sentences together without several ROTFL graphics to express yourself.

I never said anyone who couldn't speak English was an idiot. That would be silly. I said non-based UK people working on helplines have no understanding of people in the UK and are therefore no better than an idiot. Seems clear to me. Nothing subtle there and I'd of hoped someone with 4000+ posts on a consumer forum would grasp my clear point. You're not using someone else's login are you?

DVardysShadow wrote:

I think you need to get out of the country a bit more.

I'm in France and Spain 3 times a year and Thailand once or twice every few years. When I go there I do NOT work in call centres trying to help annoyed people from France, Spain or Thailand.

Zazen999

Jemma-T wrote: »

I never said anyone who couldn't speak English was an idiot.

Yes, you did - you said 'That makes you an idiot'