B&Q Reserve and DONT collect!

ecraig

Sadly the R&C system is only as clever as the stores' database.

The reason the system still reported stock days after you were unable to collect the item is because the store did not raise a manual count on their database.

This store need to process a count, and transfer some further stock from another branch.

No further Xmas stock will be delivered from the distribution centres. Stores may receive (what appears to be) new stock but only if they liaise with other stores and transfer accordingly.

Morgan_Ree

Anihilator wrote: »

You will find most large stores very rarely know exactly what is arriving and when.

:rotfl::rotfl::rotfl:

Do you think the delivery van turns up, driver jumps out and shouts 'SUPRISE!'

Of course these stores know what is being delivered and when!

Just because a particular staff member doesn't have the info to hand at the exact time you ask when such and such an item is going to be in stock doesn't mean they can't go spend 2 minutes finding out for you

pulliptears

Morgan_Ree wrote: »

:rotfl::rotfl::rotfl:

Do you think the delivery van turns up, driver jumps out and shouts 'SUPRISE!'

Of course these stores know what is being delivered and when!

Just because a particular staff member doesn't have the info to hand at the exact time you ask when such and such an item is going to be in stock doesn't mean they can't go spend 2 minutes finding out for you

LMAO I worked nights at Tesco (for my sins) years ago and I have a fabulous vision of one of the late night drivers sneaking through the loading bay and jumping out yelling "Surprise"

I wish I could thank you twice for that one, had me in stitches
:T:T

ecraig do you work for B&Q?

SallyForth_2

pulliptears wrote: »

LMAO I worked nights at Tesco (for my sins) years ago and I have a fabulous vision of one of the late night drivers sneaking through the loading bay and jumping out yelling "Surprise"

I wish I could thank you twice for that one, had me in stitches
:T:T

ecraig do you work for B&Q?

Me too, that has to be the funniest notion I have read in a long time!

mystic_trev

I've been let down three times in four days! B&Q get your act together :mad:

Googlewhacker

mystic_trev wrote: »

I've been let down three times in four days! B&Q get your act together :mad:

Brilliant post Care to expand and let us know which one?

Torby

here's another...

scafell tent £17.93...store shows 10 got none...asst phones store 30 miles away, they show 16...got none....would I like to drive 30 miles in the opposite direction to get one....I don't think so....B& Q reserve and collect....SHAMBLES

mystic_trev

What's even more annoying, is their Customer services :rotfl:not replying when I've emailed them. All in all a rotten lot!

mystic_trev

Found the emails of all the Board, and the Company secretary. I'm sure they'll all be looking forward to entering into dialogue with me!



NO! What I said was I wanted something in your SALE!

UKSpooky

Reserved a new lawnmower yesterday from B&Q and was told by email I could pick it up this morning after 7am. When I went to pick it up today the price had gone up by nearly £30. I showed them the email stating the price when reserved but they wouldn't sell it to me at that price. They also said I could have picked it up yesterday and got it at the better price!

It does say on the email that price might change on day of collection but why no call to let me know and save a wasted trip?