B&Q Reserve and DONT collect!

pulliptears

emay wrote: »

While I don't work in B&Q, I do work in a large supermarket and we know when the last of the Christmas stock has left the depots, we will not be getting anymore baubles, lights or trees into our stores this year, all stock has been sent out.

And both trees I wanted to reserve are still showing as out of stock both for store collection and home delivery.....

jblack_2

B&Q are bad for this. It's not just xmas stuff. I checked stock online for a door, it said there was one in stock at 2 stores in my area.

I went to pick it up but it wasn't there. When I asked a member of staff to check the computers it still showed there was one in stock. I asked him to call the other store before I wasted more time and money going there. They also still showed one in stock but not on the shelf.

Apparently, this was 'phantom' stock. It was a normal thing to have an item showing in stock but not physically there. It makes a joke of the whole online stock system.

biscit

pulliptears wrote: »

Thanks

I dont see why B&Q dont adopt a system similar to argos, because at this time of year their current system just doesnt work.

There is a slight (but obvious) difference, where in Argos stock isn't on the shop floor, but actually in a store room. The numbers available for people to buy can be decreased electronically without physically moving the items.

Whereas in B&Q all items are on the stock floor for you to pick up.

It wouldn't be impossible for them to walk out periodically and pick up reserved items from the shelves. But it would be a non-trivial procedure.

Add this to the fact that stock numbers only reflect items that have left the store legitimately.

We had problems getting hold of some brass hooks because the computer would not
order any more in- it thought there were plenty in stock when there weren't.

Mind you, it would be very difficult to make off with a whole door, like a poster above has experienced...

pulliptears

biscit wrote: »

There is a slight (but obvious) difference, where in Argos stock isn't on the shop floor, but actually in a store room. The numbers available for people to buy can be decreased electronically without physically moving the items.

Whereas in B&Q all items are on the stock floor for you to pick up.

It wouldn't be impossible for them to walk out periodically and pick up reserved items from the shelves. But it would be a non-trivial procedure.

Add this to the fact that stock numbers only reflect items that have left the store legitimately.

We had problems getting hold of some brass hooks because the computer would not
order any more in- it thought there were plenty in stock when there weren't.

Mind you, it would be very difficult to make off with a whole door, like a poster above has experienced...

I guess so, but I do feel B&Q should explain how their system works when you go through the reservation process. Perhaps tell you to call the store and double check?

When the guy called me to tell me that nothing was available it was 8.30pm, in that time I had already managed to find one of my trees in stock in a store 10 miles away. That store was showing out of stock on the site but I called on the off chance and got the last one!

biscit

I wasn't saying the service wasn't poor, just going through some of the things that make it poor.

SallyForth_2

I wonder what the definition of the word "reserve" actually means in the B & Q dictionary?

pulliptears

SallyForth wrote: »

I wonder what the definition of the word "reserve" actually means in the B & Q dictionary?

It means,

on the off chance we have one when we go and check in an hour or two we'll save it for you

;)

voiceofreason

Talking of B&Q deliveries, I was in my local one a couple of weeks back when I felt the urge to "drop one off"; went to the bog instore and had a most satisfying tomtit - but imagine my dismay to find there was no loo roll.

I had to use one of the "save 20% all weekend" flyers which I'd fortunately pocketed on the way in to wipe up. Not great.

I know it's my own fault for not looking, but I thought I'd share this experience so others might learn from it.

Caveat Pooper, y'all........

scottishminnie

voiceofreason wrote: »

Talking of B&Q deliveries, I was in my local one a couple of weeks back when I felt the urge to "drop one off"; went to the bog instore and had a most satisfying tomtit - but imagine my dismay to find there was no loo roll.

I had to use one of the "save 20% all weekend" flyers which I'd fortunately pocketed on the way in to wipe up. Not great.

I know it's my own fault for not looking, but I thought I'd share this experience so others might learn from it.

Caveat Pooper, y'all........

totally irrelevant to the frustration (justified in my opinion) of the OP but you made me howl with laughter. I now have a vision of you (well actuallyJim from the Royle family cos your post sounded just like something he would have said) in a B&Q loo with no paper:rotfl:

pulliptears

scottishminnie wrote: »

totally irrelevant to the frustration (justified in my opinion) of the OP but you made me howl with laughter. I now have a vision of you (well actuallyJim from the Royle family cos your post sounded just like something he would have said) in a B&Q loo with no paper:rotfl:

Nah, I dont do frustration, a pointless task. Made me smile and put me in mind somewhat of my then 2 year old attempting to use the loo in Focus DIY
:rotfl: