Virgin download speed

rotate

Please can someone help to clarify what download speed I should expect to get on my Virgin Media cable broadband connection.
I am on a "large" package.I have a ethernet connection straight off the new modem.
During the day we get around 1.9 Mbps,however during the evening when we want to use the internet it drops to around 4-500 Kbps and sometimes as low as 350Kbps.
On talking(frequently)to tech support I am told this is the normal speed and is what I should expect.
Somehow I think they are bullsh*ting me,what are other peoples experience.
Thanks

mazza111

I think i've been pretty lucky with Virgin. Get the occasional drop but that's usually when the weather is really bad. Some idiots have got into the box to switch on their own cable in the street, which means everytime it rains the cables get wet n mucky.

Are you using wireless or wired connections to download? Always find it seems to go better when using a cable direct into the modem/router

spike7451

I'm an ex NTL service tech,Off out now as it's St Barbara's day,ptron saint of armourers,So cant give much advice at present but what you've been told is bull.
Later...

robt_2

When you log in to your modem via browser, what are the upstream and downstream power levels?

globalds

robt_2

Posting a speed test which used a cached file is order to try and brag is not offering much help.

globalds

You have said this twice and so far twice you have been wrong.

robt_2

globalds wrote: »

You have said this twice and so far twice you have been wrong.

I have never spoke to you before in my life. Lots of other people told you that it was using a cached file in another thread though.

So - are you going to offer and help some advice, or just going to brag about something which you haven't got?

richasshit

rotate wrote: »

Please can someone help to clarify what download speed I should expect to get on my Virgin Media cable broadband connection.
I am on a "large" package.I have a ethernet connection straight off the new modem.
During the day we get around 1.9 Mbps,however during the evening when we want to use the internet it drops to around 4-500 Kbps and sometimes as low as 350Kbps.
On talking(frequently)to tech support I am told this is the normal speed and is what I should expect.
Somehow I think they are bullsh*ting me,what are other peoples experience.
Thanks

Think i may have worked it out for you - do you by any chance go over the allocated 3Gig limit before throttling kicks in ? I think it reduces speed by 75% check out thier website for the limits. Other than that try the old reboot of both router/pc and modem.

also note any streaming like Iplayer can use a fair chunk of that allowance.

Hope it helps

robt_2

richasshit wrote: »

Think i may have worked it out for you - do you by any chance go over the allocated 3Gig limit before throttling kicks in ? I think it reduces speed by 75% check out thier website for the limits.

also note any streaming like Iplayer can use a fair chunk of that allowance.

Hope it help

During traffic shaping, the speed wouldn't be that low.

banger9365

i have got L package on cable and get just below 10mb/s most of the time unless it hit the stms and then it's about 2.5mb/s +- some ,
the thing i have have found is that i live meters away from the green box in the street and it can coarse the same affect has adsl been to far away from the exchange speed wise ,
put the reasson is different to much power to the hardware and have to have a attenuator thing on my hardware to cut the power down,
not saying its the fault put you might want to look at it maybe