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Go go pets hamsters & accessories stock updates & discussion Part 2

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Comments

  • pretzelnut
    pretzelnut Posts: 4,301 Forumite
    Good night people, happy hamster hunting, no doubt i will see you all tommorrow.
    :TIs thankful to those who have shared their :T
    :T fortune with those less fortunate :T
    :T than themselves - you know who you are!    :T
  • lovetosave£ss
    lovetosave£ss Posts: 173 Forumite
    SingDad wrote: »
    Has anyone else had problems with tru order? I ordered online last Fri and havent received so emailed them. They replied stating it was sent out 28/11 with Royal Mail and if havent received they will replace or refund.
    Have people been receiving tru orders ok?


    happened to me too and i sent and email and got the same reply. I dont think its royal mail to blame. its toys r us :mad: we might get our delivery :rolleyes: but i very mich doubt it. Will deffo not be shopping with them again
    A hamster is for life :j not just for christmas :santa2:
  • neverdespairgirl
    neverdespairgirl Posts: 16,501 Forumite
    fazeypie wrote: »
    cant believe how low some of the spanish sets are going for on ebay. i thought the greedy little ebayers would be buying them up and selling them on for nearer the £100 mark!
    http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=250542187565&ssPageName=STRK:MEWAX:IT&autorefresh=true

    That's the American set - house + hamster. The Spanish one has tunnels and wheels and so forth, I think, and a little house.
    ...much enquiry having been made concerning a gentleman, who had quitted a company where Johnson was, and no information being obtained; at last Johnson observed, that 'he did not care to speak ill of any man behind his back, but he believed the gentleman was an attorney'.
  • neverdespairgirl
    neverdespairgirl Posts: 16,501 Forumite
    hamsterface wrote: »
    The car is a case in point. UK buy it nows are around £45-£50 now with postage. This is a sharp rise from 2-3 days ago when you could get one for £30 -£35 all in.

    Isn't it £15 RRP? That's what my cost from Play. Not that I've had it yet, obviously, but I'm expecting it by Christmas *




    * 2011
    ...much enquiry having been made concerning a gentleman, who had quitted a company where Johnson was, and no information being obtained; at last Johnson observed, that 'he did not care to speak ill of any man behind his back, but he believed the gentleman was an attorney'.
  • neverdespairgirl
    neverdespairgirl Posts: 16,501 Forumite
    fazeypie wrote: »
    us sets contain-
    1 HAMSTER NAMED PATCHES. * 1 HAMSTER ROOM.
    * 1 COMPLETE U-TURN.
    * 1 RATTLIN 'CLATTERIN' MINI BALL.
    * 3 CONNECTORS.
    * 1 DOOR CAP.




    That's just a house, isn't it, plus Patches? The other bits apart from the mini ball are in the normal UK house?
    ...much enquiry having been made concerning a gentleman, who had quitted a company where Johnson was, and no information being obtained; at last Johnson observed, that 'he did not care to speak ill of any man behind his back, but he believed the gentleman was an attorney'.
  • neverdespairgirl
    neverdespairgirl Posts: 16,501 Forumite
    markfrizzell wrote: »
    An accurate assessment. One of the Spanish sets was listed on ebay a few days ago BIN £85 + £8.50 P&P.

    It didnt last long

    I think I saw one today at over £100.
    ...much enquiry having been made concerning a gentleman, who had quitted a company where Johnson was, and no information being obtained; at last Johnson observed, that 'he did not care to speak ill of any man behind his back, but he believed the gentleman was an attorney'.
  • neverdespairgirl
    neverdespairgirl Posts: 16,501 Forumite
    amandajim36 wrote: »
    got email today from spanish site to say order is on its way. checked my bank and the money has now been taken worked out at £46.75 so i think thats fantastic. cant wait till it arrives

    Sounds good value, hope it arrives quickly.
    ...much enquiry having been made concerning a gentleman, who had quitted a company where Johnson was, and no information being obtained; at last Johnson observed, that 'he did not care to speak ill of any man behind his back, but he believed the gentleman was an attorney'.
  • sack-boy
    sack-boy Posts: 18 Forumite
    lovetosave£ss wrote: »
    happened to me too and i sent and email and got the same reply. I dont think its royal mail to blame. its toys r us :mad: we might get our delivery :rolleyes: but i very mich doubt it. Will deffo not be shopping with them again

    I could understand it being RM fault if it was just one or two orders going missing, but so many orders being lost from the same day. My personal opinion is that TRU didnt have the stock to fulfil the orders they received, and played along with it, to save the embarrasment of admitting they screwed up. I contacted them at 9.02 on the wednesday evening, a full 2 minutes after the delivery window shut, and they had issued the refund by the following morning. Now that is not the actions of an innocent company.
  • Oatcake99
    Oatcake99 Posts: 30 Forumite
    sack-boy wrote: »
    Just got back from Southampton, Toys R Useless there are getting hamsters and baskets tommorrow if anyone is interested. I will NEVER shop with that 2nd Rate chain again. While i was out received a response to my latest email to them, they had used the same template as the first email, and answered non of my questions. So i responded again with this

    [FONT=&quot]Dear Toys R Us[/FONT]

    [FONT=&quot]Thank you for once again sending me the same email response that I have received three times previous stating “[/FONT][FONT=&quot]We at Toys R Us Direct do take customer service issues very seriously indeed and in addition to the huge range of products and our low prices, we pride ourselves on maintaining a high level of customer service.” [/FONT][FONT=&quot]You obviously don’t, or else you would actually take the time to read my correspondence. Also “Please be assured that we are not advised of when still will be made available on our website. For that reason, we are unable to reserve stock for any replacement orders which may be required. “ Unable or unwilling? But hang on a minute are you not the same company? Surely you communicate with each other. It would be very simple:-[/FONT]

    [FONT=&quot]Customer service Rep[/FONT][FONT=&quot]: Hi is that the store man? Next time you have a delivery of Go Go Hamsters, could you put some aside before we post them on the web to fulfil some orders we messed up on, else otherwise well ruin some poor little child’s Christmas.[/FONT]
    [FONT=&quot]Store man[/FONT][FONT=&quot]: sure I’ll put a post it note on the board! [/FONT]

    [FONT=&quot]Not that difficult, I’ll even pay the 10p for the phone call[/FONT]

    [FONT=&quot]I thought it best to let you know that I am seeking my options in taking action against your company as I believe I have been treated with a lack of respect and caused a great deal of inconvenience. I have already contacted Watchdog and several newspapers with my story, and I am aware of MANY others who have similar gripes against you, over the payment pending Fiasco and also not receiving their orders that were placed on the same day as mine. [/FONT]

    [FONT=&quot]I seriously doubt mine and the other peoples orders ever left your warehouse, either you over sold your stock, and you concocted a pathetic excuse to save face, or they were stolen. Either way your quid’s in. As you get to keep the interest accrued by keeping thousands of pounds of people’s money in your account for the several days. Or you get to claim back on the insurance the value of the goods plus the compensation that you will no doubt insist upon, which surprise surprise you will not pass on to the only people who will lose out in all of this, your customers, and more importantly their children.[/FONT]

    [FONT=&quot]The next email I receive from you will no doubt say exactly the same as the rest. If this is to be the case don’t bother letting me waste my time reading it. What I want is a Regional Manager, Or somebody higher up to contact me with a sincerely written email. With a very good reason why this has happened. A senior manager or above only may phone me if you wish.[/FONT]

    [FONT=&quot]So far the cost of my inconvenience:[/FONT]

    [FONT=&quot]Waiting for an order that I believe was never going to arrive – 13 hours @ £15 p/h = £195[/FONT]
    [FONT=&quot]Cost to replace the order without all of the hassle I have already gone through - £130-£150[/FONT]
    [FONT=&quot]Time spent reading your emails and responding – 2 hours @ £15 p/h - £30[/FONT]

    [FONT=&quot]So Far I believe you owe me £375, all because you are unwilling to try and find a solution for this problem, a solution which can be easily rectified with a phone call, to your warehouse store man or one of your stores, which I know have stock of Go Go Hamsters again for sale in the morning, as I checked with several stores today. [/FONT]

    [FONT=&quot]Simon Ackerley[/FONT]


    No doubt it'll do no good,



    I urge any one who has had issues with tru over this to also contact watchdog. If enough people contact them they will look into it. Which may give tru the kick up the backside, and let them know they cannot treat customers this badly.

    Please let us know what (if any) response you get to this :T
  • gemgemtorode
    gemgemtorode Posts: 41 Forumite
    ooh which spanish site was that, did it include p and p
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