MSE News: Flyglobespan collapse - how it affects you

cragdoo

**update**

Spoke to CLC at the weekend , and the situation was clarified a little. We can claim the £1600 (minus £50 admin fee) back from the insurance company , because we bought the Supplier Failure Cover (SFC) insurance. Makes me feel a little better , not much as the claim is down to the insurance company

peat

Just to let folks know, I paid for flights only deal from Flyglobespan (only days before they went belly-up) by Visa Electron. Following advice from this site I asked my bank to instigate the Chargeback proceedure, I noticed this weekend that the money has now been paid back into my account.
I am extremely grateful to MSE and posters for their sound advise.
Hopefully a bit of encouragement to those still out of pocket.
Regards
Peat

cragdoo

**Update**

Just go a letter back from the insurance company saying

"Please be aware that the policy will only cover you if you are unable to claim the money back from elsewhere , for example ATOL or your credit card company.

We are aware your flights are not ATOL protected however we note your trip was paid for using a credit card , therefore we will require confirmation from your card supplier you are unable to claim through them before we can consider your claim further"

no I'm even more confused , CLub La Costa travel claim to be ATOL protected. If they bought the flights from Flyglobesapn direct then that is not our problem is it , surely we have a contract with CLC who are ATOL proctected.

Travel agent saying we need to claim from insurance company
insurance company saying we need to claim from credit card company
credit card company saying we need to claim from travel agent

someone is telling lies

Do I need to contact ATOL direct ? I'm thinking the travel agent , as ultimately they are the ones who are named on the credit card statment and the ones who have taken all our money.

help ???

jayok

Surely you ask your credit card company for confirmation that they will not cover the loss as you paid the travel agent not flyglobespan. Once you have that, send it on to the insurers and they should pay out.

Forget about ATOL and concentrate on your credit card company

'insurance company saying we need to claim from credit card company' ... unless the credit card company confirms they will not pay out thereafter the insurance company will pay out

cragdoo

credit card company now saying we can't claim from them and they won't send out letter confirming this , starting to get really !!!!ed off with all this to-ing and fro-ing :mad:

luci

Which credit card company is it?

Walrus75

apt wrote: »

You should apply to your bank for a VISA chargeback.

And be persistent!
18 months ago I bought some airline tickets with a Visa debit card (mistake!!!) but, as we well know, the company went bust before I took the flights. On hearing about Globespans collapse I spoke with the provider of the debit card (Barclays) about claiming back the money under the Visa Chargeback scheme - over a period of 11 months I made 9 phone calls and was fed information that kept contradicting what I had been told in previous phone conversations. I also wrote letters to Barclays explaining the situation and again was 'fobbed off'. One arrogant **** I spoke with even stated that the previous person I had spoken with "...didn't work in the department and never had, and I know because I've worked here for 4 years..."!! (his name and attitude went into a letter of complaint). Eventually I wrote to the Barclays Complaints department explaing the whole sorry saga (including names, times, dates, duplicate letters, etc, etc) and sent a duplicate letter to the FSA. Eventually, 14 months after paying for the flights, I received a letter of apology and all my money back.

During the whole process I kept an accurate record of times/dates that I had called, the name of the operators I spoke with and also what information I had been told - without doing that I doubt whether I would have been repaid.

The point is be persistent and accurate, the system does work for the consumer but you may have to put in some leg work to get back what's yours.

(PS, sorry to dig out an old thread but I thought you may my experience useful)