paypal problem - seller complaint £400!!!

ViJay_3

razorbladekisses wrote:

The Sale of Goods Act is only really relevant to commercial sellers who are bound in full by this act. Private sellers however only have to ensure that the items that they sell are accurately described.

Yes, I'm aware of that. The poster states that it's 'company policy' which suggests that the entity in question is a commercial organisation.

Sugar_Coated_Owl

Yes you're quite right, sorry I missed that part.

So basically he/she would have to refund.

Lawbag_2

wigginsmum wrote:

Welcome to Rivendell, Mr. Anderson.

ahhh a fan of Machinae Supremacy as well I see?

Paddymcc_2

razorbladekisses wrote:

If an item arrives broken/damaged e.t.c you would still need to refund the buyer regardless of the fact that you state no refunds. You could just be posting out broken laptops (I'm not saying that you are, just making a point) and then when a buyer wants a refund you say no.

The point is you would still need to refund.

We would actually just exchange the laptop for another no questions asked (clearly stated in the T&C's). So in the end the buyer still gets the item they purchased which was in the contract of sale on the Ebay listing.

But the way this laptop was broken could only have been caused my malicious damage by the buyer hence our policy. Its a joke the lengths some people go to.

ViJay_3

Paddymcc wrote:

We would actually just exchange the laptop for another no questions asked (clearly stated in the T&C's). So in the end the buyer still gets the item they purchased which was in the contract of sale on the Ebay listing.

But the way this laptop was broken could only have been caused my malicious damage by the buyer hence our policy. Its a joke the lengths some people go to.

I think you're still on shaky legal ground here. If someone requested a refund because the goods were 'not fit for purpose' (I paraphrase the Sale of Good Act here), I think you would be on dodgy ground by not complying.