paypal problem - seller complaint £400!!!

bleugh

hussabbas wrote:

i have now resolved the issue by offering 100 pound refund, the buyer cancelled the complaint and i sent him the refund

Yeah, great, good work :-(

now, the buyer can go scam someone else, safe in the knowledge that another idiot will probaly give in to his demands

remind me to keep an eye on your auctions, i'll happily buy loads off you if you'll so easilly bend over and give a 25% discount

one small saving grace is if the buyer hasn't left feedback yet, ask him to, then leave a big fat neg (if you are in the right that is!)

Sugar_Coated_Owl

I'm surprised that you feel you have resolved the situation. If the laptop really was broken like the buyer claims surely you would want all your £400.00 back not just £100.00. This is what makes me wonder if the laptop is even broken at all. You refunded £100.00 very easily IMO. You definately should have insisted the laptop be returned to you prior to refunding any money.

me4bargains

hussabbas wrote:

i have now resolved the issue by offering 100 pound refund, the buyer cancelled the complaint and i sent him the refund
i have lost money to paypal before so i didnt want to leave anything up to them
plus i didnt have any proof/pics but i sent it ups securely packaged
thanks for ur help

Hold on, you have given him £100 back and you haven't even seen pics that prove his claim?
The fact the buyer cancelled the complaint immeditaely shows he was lying and you have pandered to his needs.
I can'y help thinking you must be on a wind-up, no one is that silly, are they?
:cool:

Lawbag_2

Italy is the new Nigeria!

Ive had problems with all 3 items I have posted to Italy - and it is always the same story. Item received but not as described or package empty, and without question everyone of them starts a paypal/ebay non-performing seller action.

I have been lucky in all 3 encounters because I have satisfactory evidence, but now all my auctions state no sale to Italy.

Either the scammers have all emigrated to Italy or they are using postal addresses.

My advice is to stay clear of Italian buyers.

Not really a lot I can add.

highguyuk

hussabbas: You asked for our advice, MSE members gave it, you ignored it. You have been conned for £100 - next time you may take MSEers advice?

appleblossom

you state you only spoke to him on MSN chat - do you have your settings to keep history of conversations? if so, you would have had proof there it was working - there is no way I would have refunded without seeing the item first, and if I was the buyer, no way would I accept £100 on a £400 item - as prev. said in this thread - you've been conned.

Paddymcc_2

I had a similair problem where a buyer overpaid for a laptop to the tune of almost £300 for a pentium 2 laptop.

Obviously she realised this and wanted a refund and must have broken the laptop as she returned it broken. But what she didnt realise is that company policy is no refunds through Ebay which a buyer automatically agrees to when purchasing an item. It wasnt my fault she overpaid and over bidded.

In the end i sent her a faster laptop just for the peace of it all, yet she is back demanding more money off etc etc. I told her i would refund her return postage which is also against company policy but i thought i would be nice for a change.

Now last night she sends me an email saying the brand new WiFi card doesnt work blah blah blah demanding £60 off saying this is loose that is loose.

F*****g customers sometimes [/rage]

Sugar_Coated_Owl

paddymcc wrote:

...But what she didnt realise is that company policy is no refunds through Ebay which a buyer automatically agrees to when purchasing an item.

If an item arrives broken/damaged e.t.c you would still need to refund the buyer regardless of the fact that you state no refunds. You could just be posting out broken laptops (I'm not saying that you are, just making a point) and then when a buyer wants a refund you say no.

The point is you would still need to refund.

ViJay_3

razorbladekisses wrote:

If an item arrives broken/damaged e.t.c you would still need to refund the buyer regardless of the fact that you state no refunds. You could just be posting out broken laptops (I'm not saying that you are, just making a point) and then when a buyer wants a refund you say no.

The point is you would still need to refund.

Yes, isn't a refusal to give refunds a breach of the Sale of Goods Act and other legislation?

That's pretty dodgy and I wouldn't buy from a seller who didn't offer refunds for something like a laptop.

Sugar_Coated_Owl

The Sale of Goods Act is only really relevant to commercial sellers who are bound in full by this act. Private sellers however only have to ensure that the items that they sell are accurately described.