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Quidco.com false promises
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It is to do with Virgin, do you think the money appears by magic !0
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It is to do with Virgin, do you think the money appears by magic !
I can't wait to hear the complaint thread when someone rings Virgin or Richard Branson with the followingDear Mr Branson
I signed up for virgin media because a third party website was promising to pay me £135 for signing up, However the T&Cs stated for this website to pay me I needed to sign up online - I didnt and the site isn't paying me the cashback, I think you should pay it0 -
As I understand it:
Quidco promised cashback if the transaction was fully completed online.
The transaction was not fully completed online, through no fault of Quidco's.
Therefore you did not get any cashback.
Quidco didn't make any false promises that I can see.0 -
Ok pedants let me explain the reasons for my feeling of dissatisfaction and my reason for starting this thread.
One of the purposes of this site is to highlight good service and alert poor service. Quidco offer, in my opinion, a poor service as in this case they advertise something that they can not deliver. Cashback companies earn their revenue through two main sources, one is click through where a surfer follows a link and the other is through commission should a sale be completed, some (or all) of that commission is then passed onto the surfer. Quidco, in the case of the Virgin Media deal, benefited from my click through. I completed as much of the transaction as was possible online, it wasn't until the failure of my address to show up on Virgin's database that the online part of the transaction ceased. This is not something that my reading of Quidco's terms and conditions could have foreseen (so to those of you who said I should have read those T&Cs first; 1. I did and 2. they were of no help to this situation). The remaining part of my transaction was completed by telephone and a visit from an agent. The transaction was completed when I signed the agreement. To those T&Cs pedants note that even if my address had been in the database my transaction would not have been complete until I physically signed and returned the contract agreement to Virgin, therefore NO transactions can be completed WHOLLY online. Virgin however, like many companies allow cashback sites to manually track transactions. They have confirmed this again with me. This is a service that Quidco do not avail of.
To summarise my dissatisfaction with Quidco is based on their failure to offer the same level of service as other cashback sites, the fact that their terms and conditions do not clearly define what an online transaction is i.e. at what point a transaction is considered complete. Most utilities require the customer to sign an agreement in order to complete a transaction, so do Quidco refuse to pay out on any of these transactions? Quidco have claimed that it is impossible for them to manually track and receive payments from retailers.
I will in future be sticking to another cashback site which does offer manual tracking and, although I have yet to use the manual tracking process, from other user's reviews it appears that they have successfully manually tracked some transactions.
I have also raised this situation with Virgin Media and they have once again said that the click through I made to their site should be recorded and they process cashback claims made manually by cashback sites, something Quidco says is impossible (another of Quidco's falsehoods).
I hope this clearly explains to all my complaint.0 -
I was in a similar situation over a year ago. Next door neighbours (right) were on the database (twice) and the other neighbours were too. Obviously a mix up but the people at virgin could do nothing but send someone out (which eventually happened). [this after they said it would be impossible to connect me as it would cost £1 million].
A chap turned up who was less installer/engineer and more salesman.
I asked if now he'd confirmed I could be connected if he could have the database updated (ie allowing me to do everything online). No he said..... obviously on for some commission himself. Sounds to me like you may have had a visit from a similar person with similar motives....
As I wasn't able to complete my order online I went with BT. More recently I've checked and my house is now on their database.
I'm not one (at all) for sticking up for quidco these days (I think they have got too big, lost focus and their new website is appalling)....... but surely your house not being on a database (however annoying) is a fairly obvious and large blocker to completing everything online?0 -
Hi Everyone,
Result!!! It took a long time, going between VirginMedia and Quidco, but today I have just had my Quidco account credited with £135 as a good will gesture.
Perseverance pays off!0 -
As it's a goodwill gesture it shows you were wrong after all!0
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To be honest. . . all credit to Quidco. It wasn't your fault Virgin's database is screwed up. But it certainly wasn't Quidco's. Nor did Quidco represent to you in any way or at any time that it would make a cashback for an off-line untracked transaction. Virgin did (but then, Virgin will say anything to hook a customer.)
That Quidco has chosen to play the white knight here says a great deal for the outfit's integrity.
Any chance you could now reciprocate the generous treatment you've received by withdrawing this thread and popping in a new one: Quidco praise: customer service at its best?0 -
I think not PhylPho and gordikin. The message before they paid up was that they had discussed this with their in house Virgin Media account manager and that they were unable to do a manual tracking because I hadn't raised the ticket within 75 days. This was in direct contradiction to their messages to me last year when they said that it was impossible to do a manual trackback. When I replied that I had raised the matter originally last November(well within 75 days) and pointed out this incongruence then, and only then, did they back down and issue the payment. So no PhylPho it is not good customer service to have a customer spend 10 months trying to claim what is rightfully theirs, and no gordikin it does not show I was wrong all the time, goodwill payments are a way of saving face rather than admit being in the wrong. Most people would have given up by this stage, and thats how companies like Quidco gain finacially through click-throughs yet failing to pay out to those who they benefit from.0
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Good will gesture..is your words? Did you accept? Y/N?0
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