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Who can I report Travelodge to, are they in trouble ?
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minted007
Posts: 33 Forumite
Beware....if Travelodge take extra payments, they refuse to refund. This has happend to me. They have taken 2 payments from my bank account, I have emailed them the proof that they have only booked the 1 room requested, and they have only sent out 1 Vat invoice for 1 room ( the 'mytravelodge' page clearly shows 1 room booked and invoiced ). They refuse to refund the extra payment, insisting that I have agreed to the terms and conditions.!!!!!!!....But would I agree to being overcharged, actually I have been charged twice.????????????
I have not been able to get MY money back and in my opinion the customer management team have NOT treated me fair. They are forgetting that if customers refuse to book again then it's their job that may be at risk in the end....
I feel swindled....Maybe this is their way of surviving the recession and the money could be more important to them than me. Does anyone know if they are in financial difficulties, they seem intent on keeping my money !!!!.
Is their some organisation that I could make a formal complaint to.????
I have not been able to get MY money back and in my opinion the customer management team have NOT treated me fair. They are forgetting that if customers refuse to book again then it's their job that may be at risk in the end....
I feel swindled....Maybe this is their way of surviving the recession and the money could be more important to them than me. Does anyone know if they are in financial difficulties, they seem intent on keeping my money !!!!.
Is their some organisation that I could make a formal complaint to.????
Would you book with Travelodge a second time ??? 62 votes
Yes.--- My experience was great.
33%
21 votes
Yes.--- Was O.K.
17%
11 votes
Yes.--- Was clean and tidy.
19%
12 votes
Yes.--- I will put up with anything as long as it's cheap.
1%
1 vote
No.--- It did not work out cheap, as more payments were taken, and not refunded
3%
2 votes
No.---Room or Bedding was grubby, dirty or untidy.
14%
9 votes
No.--- Poor quality Food / service / web exparience
1%
1 vote
No.--- I was overcharged, or Customer not satisfied.
3%
2 votes
Undecided
3%
2 votes
Not prepared to comment.
1%
1 vote
0
Comments
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I have only 1 compliant of travelodge is you dont get breakfast in the morningReplies to posts are always welcome, If I have made a mistake in the post, I am human, tell me nicely and it will be corrected. If your reply cannot be nice, has an underlying issue, or you believe that you are God, please post in another forum. Thank you0
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Have you contacted the supplier of how you paid eg, bank, credit card holder, def ring and put it in writing.
I've had good and bad experiences with the travelodges, the one in Exeter is fab, whereas the one at Bridgwater is in need of a refit......xx rip dad... we had our ups and downs but we’re always be family xx0 -
I have a similar scenario... made 3 bookings with travelodge, one was cancelled re MJ concert and the other 2 because of family circumstances - 2 were booked on the internet and 1 on the phone - they have refunded the internet ones but NOT the phone booking. I have contacted them many times about this even emailing them screenshots of my bank account - they insist I have received full payment and now when I go into my Travelodge it shows NOTHING! No cancellations..no bookings..nothing! Luckily for me I took a print out of the info before they deleted everything - I cannot find an actual address to complain to - does anyone know an address I can send my complaint to??I have had brain surgery - sorry if I am a little confused sometimes
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rsykes2000 wrote: »You do know that in advance though, so you make a choice about booking there and not getting breakfast or going elsewhere.
Or you pay extra and book your breakfast at the same time as you book your roomLike all religions, the Faith of the Invisible Pink Unicorn is based upon both logic and faith. We have faith that she is pink; we logically know that she is invisible because we can't see her."0 -
....if Travelodge take extra payments, ...They have taken 2 payments from my bank account, ...They refuse to refund the extra payment, insisting that I have agreed to the terms and conditions.!!!!!!!....
Well was the money taken in line with their terms & conditions that you agreed to?
If not, you could try your bank. If that fails take Travelodge to court."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
I have considered the police, but would they be bothered over £29 overcharge.??
I have emailed them (travelodge) and sent evidence (copy of my travelodge page) of the fact that there is only one booking, but they say I have double booked. payment has been taken twice from halifax bank who say that I have to sort it out with travelodge.0 -
Millie_Millsters wrote: »Or you pay extra and book your breakfast at the same time as you book your room
That's what I did and we had some lovely breakfasts in Stratford this week :j:j:j
With all you can eat though, I'm feeling very 'stuffed into my jeans' now
There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter0 -
I have also contacted them on numerous occasions. They reply that I have accepted terms and conditions. 'I want them to show me exactly where in their terms and conditions it says that I should accept that they steal my cash?????. It's so frustrating that the customer service staff seem to not want to accept the reality of 1 booking ,1 payment.sarahlouise210 wrote: »I have a similar scenario... made 3 bookings with travelodge, one was cancelled re MJ concert and the other 2 because of family circumstances - 2 were booked on the internet and 1 on the phone - they have refunded the internet ones but NOT the phone booking. I have contacted them many times about this even emailing them screenshots of my bank account - they insist I have received full payment and now when I go into my Travelodge it shows NOTHING! No cancellations..no bookings..nothing! Luckily for me I took a print out of the info before they deleted everything - I cannot find an actual address to complain to - does anyone know an address I can send my complaint to??0
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