desperately need help

calmgirl

my computer keeps freezing all the time even when doing a disk chk, i keep scanning my pc and i have avg antivirus and pc tools antivirus and windows defender for antispyware but it still keeps happening, it is so frustrating as i want to use the pc and cant afford to buy proper antivirus, can anyone please help, i dont know what else to do.
thanks

Quincy_3

You have 2 Antivirus remove one.

Edit: Cheers heathrow_01

heatherw_01

i have avg antivirus and pc tools antivirus

Uninstall one of them. You should only have 1.

calmgirl

ok will try that

Quincy_3

calmgirl wrote:

ok will try that

I would keep AVG IMHO.

calmgirl

i have uninstalled pctools antivirus, i did not know you were only meant to have one of them, i installed a second one cos avg never detected viruses on a scan and my comp still kept freezing so i assumed it was a virus

Quincy_3

calmgirl wrote:

i have uninstalled pctools antivirus, i did not know you were only meant to have one of them, i installed a second one cos avg never detected viruses on a scan and my comp still kept freezing so i assumed it was a virus

You hopefully scanned in safe mode? when using AVG.

calmgirl

sorry to be thick , i dont understand what you mean

Quincy_3

Ok when you run a scan using AVG you need to do it in safe mode, Tap F8 as soon as the PC starts to boot and select safe mode, then when you get back to the desktop Run AVG then, Start, All Programs, AVG Free Edition, AVG Free Edition for Windows, Scan Computer.

calmgirl

ok i will try that, need to write it down first

Quincy_3

calmgirl wrote:

ok i will try that, need to write it down first

Just click down and hold down the left mouse button and run your mouse over the text so its highlighted then right click the mouse then choose print, then tick selection in printing properties box then ok.

Saves writing it down