vodafone- no signal at home

boltonangel

Hi

We have recntly moved house and both me and my dh have vodafone mobile phones with 14mths of contract remaining on each.

Neither of us are able to get a signal at the new house and although I appreciate that mobile phones are not generally used in the home ours now are as we both work from home.

We can't get a signal anywhere in the village where we now live.

What are our options because we don't want to continue to pay for phone contracts that neither of us can actually use!!
Neighbours have said that the only mobile company that has any signal in the village is o2.

thanks

sarah

Guys_Dad

Read countless other threads and they all say the same thing.

• You moved -
• some areas have bad coverage -
• not the network's fault -
• you have to live with it unless their local transmitter is down and not being repaired

Sorry to be brutal but I am saying in brief what others will advise too. You do have my sympathy, though.

DarkConvict

Agreed, the contracts protect both sides. As you have chosen to move to a location with no signal the operator cannot be held liable for your actions/change in circumstances.

Only if signal is lost from your home where there was signal originally and they have not corrected the situation within a fair amount of time, could an operator be told to cancel the contract.

The best you can do now is either pay up to leave, let them run, or try and sell the contracts to a friend or family member. Aside from that, the brutal truth is you signed up for a service that is of less or no use to you.

matrix999

Hi Sarah,

You will probably get a reply from Lee at the Vodafone Web Relations Team during next week but I will give you my response below.

I personally don't agree with the other 2 posters and i'm sure there are grounds to successfully argue that the service you have come to expect from your mobile phone provider has been affected since you moved home.

Although the mobile phone company can simply say that they can't guarantee coverage in all parts of the country and it can claim you signed your contract when you were at your old address and the coverage was of an acceptable level I feel that they should work with you to come up with a soloution to your problem.

I suggest you send a letter to the mobile phone company detailing what has happend and that you are willing to work with the mobile phone company to come up with an acceptable solution to the both of you.

Hope your negotiations are worth while.

Guys_Dad

matrix999 wrote: »

Hi Sarah,


I personally don't agree with the other 2 posters and i'm sure there are grounds to successfully argue that the service you have come to expect from your mobile phone provider has been affected since you moved home.

Although the mobile phone company can simply say that they can't guarantee coverage in all parts of the country and it can claim you signed your contract when you were at your old address and the coverage was of an acceptable level I feel that they should work with you to come up with a soloution to your problem.
.

The worst thing about "nice people" who would love to make everything cumfy and cozy and put things right is that they give false hope.

If mobile companies simply wrote off contracts because people moved to where there was no signal, they would go bust and there is no history of them cancelling contracts in the circumstances you highlighted.

There are black spots and with current technology, that is likely to prevail for some time.

If matrix999 has some evidence to back the claim "I feel that they should work with you to come up with a soloution to your problem", apart from some sort of signal boosters mentioned elsewhere on this forum, I would be interested in hearing exactly what solution matrix999 has in mind, other than them erecting a mast especillay for you and the village.

OneADay

Not vodafone's problem if someone moves - best option give the phone to a relative who does have coverage and will pay the bill - i.e. transfer ownership of contract formally. If thats not possible, sell the mobile and get any money you can for mobile and just use the sim in a dirt cheap mobile (when you can use it in some area).

ACDeag

boltonangel wrote: »

Hi

We have recntly moved house and both me and my dh have vodafone mobile phones with 14mths of contract remaining on each.

Neither of us are able to get a signal at the new house and although I appreciate that mobile phones are not generally used in the home ours now are as we both work from home.

We can't get a signal anywhere in the village where we now live.

What are our options because we don't want to continue to pay for phone contracts that neither of us can actually use!!
Neighbours have said that the only mobile company that has any signal in the village is o2.

thanks

sarah

You could always get an Access Gateway to give you your own signal in your house. Your phones have to be 3G phones and your home broadband has to have a minimum speed of 1Mb. The gateway also costs. I gather if you have more than 12 months left on your contract you can get the gateway for £120 by spreading the cost over 12 months or buy it one off for £160. Only one of you would need to get the device as up to 4 phones can use it.

http://shop.vodafone.co.uk/shop/mobile-accessories/vodafone-access-gateway

matrix999

Guys_Dad wrote: »

The worst thing about "nice people" who would love to make everything cumfy and cozy and put things right is that they give false hope.

If mobile companies simply wrote off contracts because people moved to where there was no signal, they would go bust and there is no history of them cancelling contracts in the circumstances you highlighted.

There are black spots and with current technology, that is likely to prevail for some time.

If matrix999 has some evidence to back the claim "I feel that they should work with you to come up with a soloution to your problem", apart from some sort of signal boosters mentioned elsewhere on this forum, I would be interested in hearing exactly what solution matrix999 has in mind, other than them erecting a mast especillay for you and the village.

There's no false hope about it....

If you talk to to the mobile phone company concerned then they might, and i do stress the word might be able to sort something out with the customer.

We should wait until Lee from Vodafone Web Relations Team arrives to see if something can be done.

GuyDad, if you search the internet for a someone called "Tom Prescott" you'll find that he had an issue with Orange regarding coverage issues and took them to court regarding this, he was awarded £500 and the court found it in his favour. Orange's legal team didn't even bother to attend the court.

DarkConvict

Orange's legal team didn't even bother to attend the court.

That means he won but default, not the result of a successful legal challenge, these small claims court can differ and have no impact as case law, needs to goto high court for that.

Although you are in part right, you can ask and see what they say. However do not get you hopes up, they don't have to cancel the contract as they are still providing the service at your old address where it was taken out.

matrix999

DarkConvict wrote: »

they don't have to cancel the contract as they are still providing the service at your old address where it was taken out.

True!

But explaining the situation to Vodafone may sort something out.

Guys_Dad

matrix999 wrote: »

True!

But explaining the situation to Vodafone may sort something out.

Wrell, for OP's sake, let's hope you are right, but weight of evidence isn't on your side.

Would boltonangel keep the forum posted on the outcome, please, as if there is a good result, it would be of great value to a number of MSE members.