£10 off empires stores

Evrae

Thanx, Ive just ordered Hubby a pair of Addida Pants for £9.99:j

angieb1606

thank you just recieved my items today woo hoo

sparkle197828

ok um well i have done this one and the £20 one too i opened an account on my mothers behalf and did it for her recieved both the £10 and £20 one was v.v.happy until yesterday i opened the post to an invoice from emipre saying i owe 19.99 for the £19.99 order i place with the £20 code even though the email invoice say 0.00 total to pay and the invoice that came with the item said total invoice 0.00 not sure what to do any advice much appreciated! if any of that made sense!

KittyKate

sparkle197828 wrote:

ok um well i have done this one and the £20 one too i opened an account on my mothers behalf and did it for her recieved both the £10 and £20 one was v.v.happy until yesterday i opened the post to an invoice from emipre saying i owe 19.99 for the £19.99 order i place with the £20 code even though the email invoice say 0.00 total to pay and the invoice that came with the item said total invoice 0.00 not sure what to do any advice much appreciated! if any of that made sense!

Which code are you talking about? I used a £10 off £20 spend some time ago and had to add some tights on my order to make it from £19.99 to over £20.

Another massive thanks due to the OP - my OH got a pair of Adidas sandals for £1.99 and I got some free underwear, a lovely top and corsage and some t-shirts for him! Great find can't wait for the next codes - especially as my local courier is a really really nice guy and leaves my things at work for me - I get an email when they've arrived

mousegreatest388

I would ring them up and say you used a code and you have the email to confirm.
They should sort it out for you.

If the worst comes to the worst - just return what they are charging you for.

It shouldn't matter if you have used the goods - as it is their fault.

kronen

FloFlo wrote:

Is it working more than once on the same account?

Only worked twice for me, thought it had gone through but then email to say used maximum times.

Spud_2

I've received my free items :T and I also phoned customer services to query something. For the record they confirmed that each customer can use the code 3 times. Pretty good eh? So at least we know what is officially allowed for future reference! :j

hilary1

sparkle197828 wrote:

ok um well i have done this one and the £20 one too i opened an account on my mothers behalf and did it for her recieved both the £10 and £20 one was v.v.happy until yesterday i opened the post to an invoice from emipre saying i owe 19.99 for the £19.99 order i place with the £20 code even though the email invoice say 0.00 total to pay and the invoice that came with the item said total invoice 0.00 not sure what to do any advice much appreciated! if any of that made sense!

I did this (but it was a genuine code sent to me) and they said it was because the order was under £20, even though it was a penny. They sorted it out 'this time' so ring them, play innocent, and it shouldnt be a problem.

grilli

my first order came to 19.98 using the £20 off voucher so dont see why they didnt let yours through

FloFlo

Spud wrote:

I've received my free items :T and I also phoned customer services to query something. For the record they confirmed that each customer can use the code 3 times. Pretty good eh? So at least we know what is officially allowed for future reference! :j

Is this for the £20 or £10 code?