switching from bt to virgin

jezza1954

i am currantly on bt broadband i have phoned virgin media to take out internet with them as there service is better ive had a phone call saying that openreach will be coming out to on behalf of virgin to fit a telephone service will they discounect my bt to fit the virgin phone line or will they fit another line in the property as the area i am in is not a virgin media area only works down the phone line my bt is upto date payments etc any1 who could answer this please thankyou

spike7451

Say again in English & not one long lazy sentence.
Cannot answer your question as I do not know your home set up

jezza1954

spike7451 wrote: »

Say again in English & not one long lazy sentence.
Cannot answer your question as I do not know your home set up

thats plain enough i think its you who cant read

spike7451

jezza1954 wrote: »

thats plain enough i think its you who cant read

I can,I just find people who can't be bothered to write or type thing's properly lazy.

Rufus_348

Spike if it annoys you why did you answer?

If you previously had BT broadband then you must already have a phone line installed so they won't be installing one and if you're getting Virgin Media's National Broadband you can't be having fibre installed (and they don't do that anyway) - you should probably just ask them...

spike7451

Rufus_348 wrote: »

Spike if it annoys you why did you answer?

If you previously had BT broadband then you must already have a phone line installed so they won't be installing one and if you're getting Virgin Media's National Broadband you can't be having fibre installed (and they don't do that anyway) - you should probably just ask them...

Dunno....20 years in the Military made me cranky I guess...;)

OldGreyFox

Their is nothing special about their National Broadband, and Virgin Media ( Cable and Non Cable) are probally the most expensive phone call supplier you could find.

spud17

http://www.dslzoneuk.net/isp_ratings.php

'Nuff said.

MoscowFlyer

jezza1954 wrote: »

i am currantly on bt broadband i have phoned virgin media to take out internet with them as there service is better

Don't do it! Virgin is SHOCKING, I've just cancelled to go to BT. If you like lots of downtime, speeds far less than promised and usage cut in the evening, by all means go for it, but I think you'd be mad to.

gjchester

MoscowFlyer wrote: »

Don't do it! Virgin is SHOCKING, I've just cancelled to go to BT. If you like lots of downtime, speeds far less than promised and usage cut in the evening, by all means go for it, but I think you'd be mad to.

Your other thread says you download around 80-100GB a month and then you wonder why you connection is slow as you get traffic management applied to your connection?

MoscowFlyer

gjchester wrote: »

Your other thread says you download around 80-100GB a month and then you wonder why you connection is slow as you get traffic management applied to your connection?

The amount I download has got nothing to do with it as Virgin have told me themselves. They only apply traffic management in the evenings and during lunchtimes for some users, but they've confirmed to me that this would happen in this area regardless of how much I downloaded. Even early mornings the speed is shocking, when they don't apply traffic management at all and the strain should be at a minimum.

Besides, even if I downloaded 250GB a month, I wouldn't expect my connection to go completely and then get told I'd have to wait six days for an engineer. This happens all too often and they're never in a rush to get it fixed. Last time the engineer came round he told me he was sick of it being called out to deal with complaints about poor speeds, 9.9 times out of ten he said there's nothing wrong with the modem or cabling, it's just the fact that Virgin simply can't cope with the amount of customers they have.