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Specsavers rubbish varifocal specs

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  • nedmundo
    nedmundo Posts: 1,160 Forumite
    Part of the Furniture Combo Breaker
    OK all you experts where would you go for your eye test and which varifocal glasses would you choose?

    I don't need varifocals yet, but based on experience, I'd have Varilux Physio every time. I'd ask locally about Opticians and go wherever has a good reputation.

    It's not possible to generalise as none of them get it right 100% of the time to 100% of patients. It's nice to try though!
    Beware the character seeking personal gain masquerading as a moral crusader.
    :beer:
  • SUESMITH_2
    SUESMITH_2 Posts: 2,093 Forumite
    well after reading all this i think i will stick with my small independant optician - been going there for 20 years and he looks after me, oh and kids. his service is brill and very caring - when i had problems with my eyes (not over my glasses) i went back a few times and he never charged me for his time.

    yep, specsavers is cheap but i prefer being looked after by someone who knows me - worth paying a bit more for
    'We're not here for a long time, we're here for a good time
  • foggytown
    foggytown Posts: 325 Forumite
    edited 24 February 2010 at 10:53AM
    I keep wondering why some people in here are still holding naff glasses from Specsavers. I quote from their website: "We want you to be completely happy with your purchase at Specsavers Opticians. If you have any concerns within six months of the date of your purchase we will put it right. No quibble, no fuss. Your statutory rights are not affected. Please ask in store for full details."

    So bring the bad glasses in, drop them on Specsavers' toes and dare them to quibble. That's what I did when I decided the varifocals they gave me were fairly well useless. Result was a change to single lens and bifocal specs. And a partial refund!
    42 years of experience in the insurance industry.
    And nothing the industry tries do to us surprises me any more!
  • Just to make a point that you can tell the lenses you have in your spectacles by the PAL markings which are visible by holding them up in the light .
    You can look at pal charts on the internet
  • dinglebert
    dinglebert Posts: 1,231 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Maybe I'm just lucky but I have my rimless varifocals from an internet company and only pay £43 for them. No complaints at all.
  • There's some to be a great specsavers love it/hate it debate going on! I am an optical professional of ten years and have worked in several stores, including independents and specsavers and vision express. I can hold my hands up and say, in all honestly, the lenses provided by specsavers are EXACTLY THE SAME as the ones you would pay three times as much for at an independents. Specsavers can get hold of any lens you like, including the very top brands such as Norvilles, Essilor and Zeiss, so if you don't feel comfortable using their Pentax lenses, ask for a quote on one of the aforementioned and you will be pleasantly surprised! As for customer service, it varies greatly from store to store and, in my experience, is nearly always better than at independents, despite the staff being worked twice as hard.
  • AndyMe
    AndyMe Posts: 15 Forumite
    Just to make a point that you can tell the lenses you have in your spectacles by the PAL markings which are visible by holding them up in the light .
    You can look at pal charts on the internet

    Hi Jack Spratt

    Can you point us to these PAL Charts please?

    My lenses have a circle with 15H and the only PAL Chart I can find (at www.laramyk.com) has nothing on it that looks anything like this.
  • meritaten
    meritaten Posts: 24,158 Forumite
    I would just like to say that I tried the Specsavers Varifocals and couldnt get on with them at all so went back about two weeks later and explained the problem.
    the staff said no probs - did i still want the same frames? yes, and was told to come back in a couple of hours.
    I did and was given my two pairs of specs back with standard lenses and a refund for the difference. and they even apologised - which wasnt necessary but certainly ensured i would go back next time for my check up!
  • wallbash
    wallbash Posts: 17,775 Forumite
    Well that is service . Well done to Spec Savers , and thanks for information.

    It is disappointing that varifocals were not your 'thing' . Going around with two pairs must be a pain. I was lucky , took too my varifocals straight away.
  • nonli
    nonli Posts: 1 Newbie
    I bought my varifocals at Specsavers, they are Sola One HDV which are freeform varifocals, they are really good, I got accustomed to it the first minute and took me a week to adjust them. I never took my glasses off since then (yes when I sleep). Actually the Sola One HDV are one of the best sold on the market. The price was fair and I had a free pair coming with it. I guess what buying a pair of Sola One HDV not at Specsavers... I can drive, read, use my PC, ski, walk and play golf. I don't have distorsion, I don't have blurried areas or at least I see much better than with a normal pair of distance lenses plus the bother to swap to the reading glasses, and I had Zeiss lenses.
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