Banks

lucky11_2

Can anyone help with this please?
Today I had a debit card transaction refused, on phoning my bank they said it was 'a random security check', but on further investigation I was passed onto the fraud dept who informed me somebody had tried to defraud my account for £500 today. I was pleased they'd stopped it and went straight to my bank to get a statement to check it out, where I found that 3 days ago £500 had actually been spent on a phone top-up. I hadn't been asked or informed about this despite never having been with this company, and having been a number of years on a monthly DD for another phone company. The fraud department hadn't picked this up, and the lady in the bank said this amount and company is commonplace for fraudsters to use for top-ups. I think the only reason they stopped the second amount is because there wasn't enough in my account. They are crediting me for it, but it has inconvenienced me alot as I now have no card to book hotels for important events over the next few days, and a purchase I needed for one of these has now fallen through. As they didn't pick up on the fraud in the first instance, do they have to compensate me for the inconvenience caused?

Mankysteve

I dont think so as its not there fault. They can't catch every transaction they can only try to stop them occurring.

stclair

Do you think the bank has the capability to check every transaction that gets processed???

lucky11_2

No, but as I was on the phone to the fraud department who was checking my account today, and they didn't notice the fraudulent transaction from 3 days ago which was exactly the same as the one they stopped today, I thought it was a bit of an oversight on their part.

stclair

lucky11 wrote: »

No, but as I was on the phone to the fraud department who was checking my account today, and they didn't notice the fraudulent transaction from 3 days ago which was exactly the same as the one they stopped today, I thought it was a bit of an oversight on their part.

No not really the same tranaction is short space of time may have tiggered something. Barring in mind 3 days ago they possibly was not aware the transaction was fraudulent.

lucky11_2

Fair enough, thanks. What made it worse though was that when I got home I rang the bank again for further advice and they refused to discuss my account with me as there was a 'security issue'! So I now have to go all the way back into the branch again..

Blacksheep1979

Where do you think these fraudsters got your details?

1. Random guessing
2. The bank
3. From you in some way

lucky11_2

I'd guess somehow off an internet transaction, the fraud man told me they can copy sites' pages when they redirect to the pay page. But there's also fraud in every corner - where I used to work I had access to thousands of people's credit card details, names, addresses, dates of birth, etc etc - I could have easily used them to my advantage - if I was that way inclined.

neilmcl

Moral of the story is you can't just rely on the banks/credit card companies to catch fraudulent use, you have to take some personal responsibilty when it comes to your security.

lucky11_2

Yeah we try Neil, but these days everybody wants us to use cards - I prefer good old fashioned cash myself but it's impossible in alot of cases now. Even booking something like a hotel you have to give your card number over the phone to reserve a room, even of you intend to pay cash on arrival.

Esqui

They've refunded the amounts taken frauduhlently. What more do you need?