Massive 40% off Oasis

vonjosrob

LOULOUNURSE wrote: »

Think for some reason, when i entered codes they worked, but by time i went to pay for items which must of been around 3-3:30pm they were rejected (unknown to me) and i paid full price (minus 20% only)!!!

Any other suggestions/conclusions?

S/w customer service again, having asked them why my friend was able to use all 4 codes and not me, they asked if i had my friends (we are all friends of MSE:rotfl:) order code to see if it actually did work at any time. but i obviously don't know any of your order numbers etc so how can i prove to them that it did work but my order somehow changed?!!!


Thanks in advance

Any ideas what I should do???

I doubt you would be able to prove it as we will be too scared to give our order codes incase they demand our money. Bad luck lou, you must have just ordered as they sussed out what was going on. :mad: P.s I work with someone called lou who is a nurse and comes on this site, is it you

lizzielondon

have people received a receipt/invoice in their package? i want to keep some items and swap some instore- obv don't need receipt to swap but may want to take one item back completely i think

also on two of my items (coats), i was charged £80 full price before discounts and they were on the website at that price... but they both have tags at £100 ??

mom23

lizzielondon wrote: »

have people received a receipt/invoice in their package? i want to keep some items and swap some instore- obv don't need receipt to swap but may want to take one item back completely i think

also on two of my items (coats), i was charged £80 full price before discounts and they were on the website at that price... but they both have tags at £100 ??

i had receipt/invoice with mine.
If you want to take an item back without receipt they will only exchange or give vouchers for the full price!

mom23

LOULOUNURSE wrote: »

Think for some reason, when i entered codes they worked, but by time i went to pay for items which must of been around 3-3:30pm they were rejected (unknown to me) and i paid full price (minus 20% only)!!!

Any other suggestions/conclusions?

S/w customer service again, having asked them why my friend was able to use all 4 codes and not me, they asked if i had my friends (we are all friends of MSE:rotfl:) order code to see if it actually did work at any time. but i obviously don't know any of your order numbers etc so how can i prove to them that it did work but my order somehow changed?!!!


Thanks in advance

Any ideas what I should do???

I know it is a pain when these things happen but i don't think it was a good idea to ring customer services as it was obviously a glitch and if they decide to look closely could affect other orders:eek:

you would prob be best to take items you don't want back to store and get vouchers,you will still gain as they will give you full price back or if you want your money back return or take to store with your reciept.

lizzielondon

can i call and get another receipt?

i know i'd make money by taking it back, but regardless of the glitch i got two coats with the intention of taking one and didn't get a receipt!!!

mom23

lizzielondon wrote: »

can i call and get another receipt?

i know i'd make money by taking it back, but regardless of the glitch i got two coats with the intention of taking one and didn't get a receipt!!!

yes they should have sent a receipt/invoice, i would def contact them in that case,as you should have had a returns label with it as well?

lizzielondon

found it! sorry, being an idiot, long day lots of essays!

LOULOUNURSE

vonjosrob wrote: »

I doubt you would be able to prove it as we will be too scared to give our order codes incase they demand our money. Bad luck lou, you must have just ordered as they sussed out what was going on. :mad: P.s I work with someone called lou who is a nurse and comes on this site, is it you

which hospital do you work at then?!!

Items on way back to warehouse!! :rolleyes:

LOULOUNURSE

mom23 wrote: »

I know it is a pain when these things happen but i don't think it was a good idea to ring customer services as it was obviously a glitch and if they decide to look closely could affect other orders:eek:

you would prob be best to take items you don't want back to store and get vouchers,you will still gain as they will give you full price back or if you want your money back return or take to store with your reciept.

I can proove as my order confirmation said price to pay was with 4 discount codes, then delivery invoice had higher price, so i called them to ask why it had changed, without notification, which was a fair question.

saveumcowboy

LOULOUNURSE wrote: »

I can proove as my order confirmation said price to pay was with 4 discount codes, then delivery invoice had higher price, so i called them to ask why it had changed, without notification, which was a fair question.

I think it may be worth speaking to trading standards. If your confermation email said you would pay X amount then that is what you agreed to when you filled in the credit card details. If they didn't want you to use all the codes then they should have cancelled your order NOT taken more money. I may be wrong but I think it is illigal for them to take more than you agreed to.