Telephone calls from banks trying to sell stuff - no more pressure

LeeSouthEast

oxenryd wrote: »

I don't understand this last bit, provided you have ticked no marketing and have a not requested a call, I think people have the right to say whatever they want to whoever is calling. I personnaly just hang up on them, if they think I'm rude then that's their problem as I never asked them to call me.

I take the view that they have an awful job that in the current climate is not sensible to give up. They might hate what they do, and don't need me to make them feel any worse. Just a polite "no ta!" and hang up suffices. It doesn't waste my time or theirs, no arguments, and no opportunity for me to get to the "I'm going to be rude in a minute" stage.

Of course, they may love their job... but being rude won't help, won't get you off the list, won't stop future calls and ultimately doesn't really achieve anything.

So why be rude?

mclaren32

opinions4u wrote: »

Is that more "flog everything you can" followed by "we'll discipline you if you mis-sell" followed by "we're totally committed to the FSA and their 'Treating Customers Fairly Initiative' followed by "Why are you behind target this month?".

Superb, that sums it up perfectly. :T

oxenryd

LeeSouthEast wrote: »

I take the view that they have an awful job that in the current climate is not sensible to give up. They might hate what they do, and don't need me to make them feel any worse. Just a polite "no ta!" and hang up suffices. It doesn't waste my time or theirs, no arguments, and no opportunity for me to get to the "I'm going to be rude in a minute" stage.

Of course, they may love their job... but being rude won't help, won't get you off the list, won't stop future calls and ultimately doesn't really achieve anything.

So why be rude?

Fair point.

chambta

Personally I was hoping that the predicament the banks found themselves in would usher in a culture of a more sensible attitude to targets and general 'sales' culture.

In actual fact it seems completely the opposite and management are using the financial climate as a stick to beat 'underperformers' with. I know that my area manager asked a colleage at an another branch how they'd feel to join the 3 million unemployed.

I'm at a level where I can't hope to earn the same money outside my current role and though I genuinely enjoy it I fear where things are going.

opinions4u

chambta wrote: »

Personally I was hoping that the predicament the banks found themselves in would usher in a culture of a more sensible attitude to targets and general 'sales' culture.

Every 5 years or so Halifax would introduce a "Sales through service" approach to doing business which started off with a massive wave of training and lots of impressive PowerPoint graphics showing how great customer service = delighted customers = they'll buy everything from the bank!

Within 12 months it was all forgotten and it was back to the sales sales sales culture. I quite enjoyed it, and managed motivationally it was usually good to work in, good to manage and good for customers too (with the odd exception) because they were treated attentively and listened to, because the amazing truth is that if you listen to your customers you can sell them something that they are already telling you that they need!

In actual fact it seems completely the opposite and management are using the financial climate as a stick to beat 'underperformers' with. I know that my area manager asked a colleage at an another branch how they'd feel to join the 3 million unemployed.

Sales through fear is not sustainable. Only a motivated sales force will deliver the results they want.

I'm at a level where I can't hope to earn the same money outside my current role and though I genuinely enjoy it I fear where things are going.

There is a lot to be said for hoping that you fall in to the "new" Williams & Glynns organisation and that the new owners are the "rule by inspiration" types. Not boring old fart bankers or rule by fear bankers.

vaporate

LeeSouthEast wrote: »

I take the view that they have an awful job that in the current climate is not sensible to give up. They might hate what they do, and don't need me to make them feel any worse. Just a polite "no ta!" and hang up suffices. It doesn't waste my time or theirs, no arguments, and no opportunity for me to get to the "I'm going to be rude in a minute" stage.

Of course, they may love their job... but being rude won't help, won't get you off the list, won't stop future calls and ultimately doesn't really achieve anything.

So why be rude?

You sound happy, been getting your bit on the side? lol

D1zzy

LeeSouthEast wrote: »

Sales calls these days I just say "no ta" and hang up. No opportunity for a hard sell, and it means they can move on quickly to the next [strike]victim[/strike] customer. Win all round. Just don't be rude to them!

But that's just no fun - if they invade my space at least I deserve some entertainment:-
1) Thank them for calling, tell 'em Jesus saves and invite them to a prayer meeting.....long silence ....they hang up.

2)Could I speak to Mrs..(Mr answers -Speaking)....Is tht Mrs? ...It is! ..very long silence.... they hang up

vaporate

D1zzy wrote: »

But that's just no fun - if they invade my space at least I deserve some entertainment:-
1) Thank them for calling, tell 'em Jesus saves and invite them to a prayer meeting.....long silence ....they hang up.

2)Could I speak to Mrs..(Mr answers -Speaking)....Is tht Mrs? ...It is! ..very long silence.... they hang up

Answer in a groany voice 'what ya wearing' lol

chambta

opinions4u wrote: »

Every 5 years or so Halifax would introduce a "Sales through service" approach to doing business which started off with a massive wave of training and lots of impressive PowerPoint graphics showing how great customer service = delighted customers = they'll buy everything from the bank!

Within 12 months it was all forgotten and it was back to the sales sales sales culture. I quite enjoyed it, and managed motivationally it was usually good to work in, good to manage and good for customers too (with the odd exception) because they were treated attentively and listened to, because the amazing truth is that if you listen to your customers you can sell them something that they are already telling you that they need!

Sales through fear is not sustainable. Only a motivated sales force will deliver the results they want.

There is a lot to be said for hoping that you fall in to the "new" Williams & Glynns organisation and that the new owners are the "rule by inspiration" types. Not boring old fart bankers or rule by fear bankers.

What you say is correct and obvious to any sensible individual. The pressure feeds its way down from the top and whatever the bosses say in public and in general releases to staff they must say very different things to their own network of area managers etc.

Alpine_Star

LeeSouthEast wrote: »

I take the view that they have an awful job that in the current climate is not sensible to give up. They might hate what they do, and don't need me to make them feel any worse. Just a polite "no ta!" and hang up suffices. It doesn't waste my time or theirs, no arguments, and no opportunity for me to get to the "I'm going to be rude in a minute" stage.

Of course, they may love their job... but being rude won't help, won't get you off the list, won't stop future calls and ultimately doesn't really achieve anything.

So why be rude?

Of course it wastes your time. And why ''no ta''? What is there to thank them for?