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Telephone calls from banks trying to sell stuff - no more pressure
book12
Posts: 2,557 Forumite
I received a call from a bank wanting to sell me some form of 'insurance' (forgot the exact type though). 
They don't seem to pressurise customers in buying the insurance. After I listen to it, she said that's fine and bye, and then both us hung up.
Looks like the staff aren't that pushy anymore when trying to sell you financial products.
They don't seem to pressurise customers in buying the insurance. After I listen to it, she said that's fine and bye, and then both us hung up.
Looks like the staff aren't that pushy anymore when trying to sell you financial products.
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That's not the message I'm getting from the bosses of the bank I work for.0
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Is that more "flog everything you can" followed by "we'll discipline you if you mis-sell" followed by "we're totally committed to the FSA and their 'Treating Customers Fairly Initiative' followed by "Why are you behind target this month?".That's not the message I'm getting from the bosses of the bank I work for.0 -
which bank is this?0
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The bank is Barclays.0
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they phoned my cousin the other day and did the hard sell - you just got someone who wasn't too bothered0
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opinions4u wrote: »Is that more "flog everything you can" followed by "we'll discipline you if you mis-sell" followed by "we're totally committed to the FSA and their 'Treating Customers Fairly Initiative' followed by "Why are you behind target this month?".
That's exactly the one. Thankfully I can do my job the way I want and hit targets but it's hell if you aren't. People are openly threatened with the sack etc.0 -
Shocking behaviour from management... and it goes back to a belief I have long held for the people having to make the calls: It's not really them.
Sales calls these days I just say "no ta" and hang up. No opportunity for a hard sell, and it means they can move on quickly to the next [strike]victim[/strike] customer. Win all round. Just don't be rude to them!Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
Do something amazing. GIVE BLOOD.0 -
opinions4u wrote: »Is that more "flog everything you can" followed by "we'll discipline you if you mis-sell" followed by "we're totally committed to the FSA and their 'Treating Customers Fairly Initiative' followed by "Why are you behind target this month?".
Love this :rotfl:Originally Posted by Dr Cuckoo3
Your bank and bank card does say something about the kind of person you are: Big 4 banks=sheep;),Santander=someone who doesnt mind incompetence:p,COOP=Ethical views,a campaigner:cool:,First Direct/Coventry=someone who thinks they are better than others:o,NI Bank card when living on the mainland=Aspergers
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LeeSouthEast wrote: »
Sales calls these days I just say "no ta" and hang up. No opportunity for a hard sell, and it means they can move on quickly to the next [strike]victim[/strike] customer. Win all round. Just don't be rude to them!
I don't understand this last bit, provided you have ticked no marketing and have a not requested a call, I think people have the right to say whatever they want to whoever is calling. I personnaly just hang up on them, if they think I'm rude then that's their problem as I never asked them to call me.Originally Posted by Dr Cuckoo3
Your bank and bank card does say something about the kind of person you are: Big 4 banks=sheep;),Santander=someone who doesnt mind incompetence:p,COOP=Ethical views,a campaigner:cool:,First Direct/Coventry=someone who thinks they are better than others:o,NI Bank card when living on the mainland=Aspergers0 -
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