HELP! IKEA - PAX MALM mirrored sliding wardrobe door

manda1205

Chippy_Minton wrote: »

I know he should have a new part supplied. But.

Are any of the above true ands has it actually happened like suggested?
Are any honest accounts of the OPs problems?
Now go and read the theft act.

I think you should take note of your signature and leave it at that. Its not like anyone is suggesting he go out and steal a new wardrobe from Ikea is it, did you never take the odd extra 1p sweet when you were a child?

Chippy_Minton_2

manda1205 wrote: »

did you never take the odd extra 1p sweet when you were a child?

No, did you?

fan-man

Hi Matt,

Just Googled the same problem that I am having with one of my Pax Malm sliding door rollers and came across your posts on the Money Saving Expert website; very interesting!

Please could I ask what the final solution was? Did you get your sliding door fixed.

Thanks very much.

Paul

kathycy

I had the same door and same problem,would be really appreciated if someone can share the expreience how to solve it.

I have been to IKEA a few times but all the wheels I was given were wrong.

D_Dickenson

Just chanced again on my old thread and seen the people in similar situations asking what happened.

Basically:

All IKEA would do was send out an 'independent engineer' to write a report saying the the fault was not covered under the 10 year guarantee - it was wear and tear. He said to me the guarantee was worthless and basically covered nothing. This annoyed me so I decided I would see it through to the end and after much arguing I got IKEA to send him out again and this time I filmed the whole process including me demonstrating the problem and basically getting the engineer to agree step by step that it was a design fault.

I included lengthy information in relation to this on the report he wrote. Then when IKEA again refused to honour the guarantee I threatened them with the small claims court saying I would sue for a replacement item, reasonable costs and expenses incurred in all the discussion with them and also that I would appeal that the IKEA guarantee is a fraud and they should be banned from advertising this in future.

After this they agreed to replace the item but demanded I produce the receipt (there is a code at the bottom they wanted). I had already produced the receipt a few days after purchase when they sent out some missing plastic shelf holders. So despite the receipt information being on file as registered to my address they refused to go any further. So definitely keep your receipt for the entire length of the guarantee. I gave up at this point but then after some months I found the receipt when looking for something else (a miracle after 2 years) and after that they were much more friendly.

But they called me and said unfortunately the MAX PALM doors I had were discontinued (due to the design fault!) so I could choose an alternative design of doors or they would refund. The alternative doors were not as nice atheistically (only partially mirrored) and also had a different design of support mechanism so would be a big hassle to fit. For the refund option they wanted me to dismantle the whole thing ready for them to take away - this would have left me with a big hassle to then replace everything at higher cost than I was being refunded.

So with the potential hassle and costs involved and even though I had gone to fairly extreme lengths to force them to honour the guarantee I decided to give up again - I had got what I wanted in one sense in getting them to honour it but in the end that was in name only really.

I bought some new ball bearings on ebay and took my wheel to my local boot menders and did his best to fix it. It is not perfect but it does turn. Also I swapped over the doors so the dodgy one is now at the back and not used so much.

All in all I would say my opinion of guarantees/insurance is they are not worth the paper they are written on and companies will go to every length they can to avoid paying out. Unless you enjoy a challenge I wouldn't bother trying to get IKEA to honour theirs.

panchenlama

http://www.guardian.co.uk/business/2012/may/03/ikea-furniture-cuban-prisoners?INTCMP=SRCH

go on holiday to Cuba, commit a crime and then ask one of the inmates to slip a replacement up your bum.

When you're time is served you get out with the bit you need and you get the last laugh on Ikea.