Primus - how long before they are in touch ??

Maycock74

I'm also experiencing problems with switching. I used uswitch on the 20.5.06 but heard nothing for 10 days so I emailed primus who asked me to confirm my phone number. I did this by reply but then heard nothing. I phoned them yesturday but they said they had no record of me. I have now asked uswitch for some feedback.

I'm beginning to wonder if this offer was to good to be true or just to popular for them to manage. I will stick with it for a while longer to see if I get a response and the offer but so far I am not impressed.

jimbo19

I have actually in last few days received a letter from BT confirming my switch to primus on 19th June , I have also received a letter from Primus confirming it and confirming the £15 per quater loyalty bonus :beer:

pricefighter

hawkwind wrote:

I`ve just checked my primus bill and i have a stack of premium rate numbers that total over £23
29-04-06,21:13:51,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:21:22,f11 - Premium Rate Servic,09016550001,00:01:00,Weekend,£0.511,
29-04-06,21:22:00,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:30:29,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:39:47,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:50:49,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:01:28,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:06:37,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:19:05,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:33:04,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,

Amongst others.

I tried dialling one of the numbers and it sounds like its connecting a dial up modem, which i dont have??

I also use Linux operating system so no problems with spyware dialling, i only have a router anyway.

And as Sensemaya the calls all last for exactly 1 minute.

Is there something fishy going on at Primus???

No their is nothing fishy about them. Someone has used your Interactive TV/Phone line to call Sky Premium Rate Numbers.

Info taken from the icstis site

"This is what we know about the number you entered (09012920001).

We have the following information about this number.
This is a service (such as music, sport, ringtones, game etc) used through Interactive TV using the remote control. This service costs £1.00 per call.
We also have contact details for the company that provides this service. If you have any queries about it, please get in touch with them to find out more.

Sky Active
3rd Floor
West Cross House, Grant Way
Isleworth
Middlesex
TW7 5QD
0870 606 6663

pricefighter

hawkwind wrote:

I`ve just checked my primus bill and i have a stack of premium rate numbers that total over £23
29-04-06,21:13:51,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:21:22,f11 - Premium Rate Servic,09016550001,00:01:00,Weekend,£0.511,
29-04-06,21:22:00,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:30:29,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:39:47,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,21:50:49,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:01:28,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:06:37,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:19:05,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,
29-04-06,22:33:04,ff13 - Calls to Premium R,09012920001,00:01:00,Weekend,£0.852,

Amongst others.

I tried dialling one of the numbers and it sounds like its connecting a dial up modem, which i dont have??

I also use Linux operating system so no problems with spyware dialling, i only have a router anyway.

And as Sensemaya the calls all last for exactly 1 minute.

Is there something fishy going on at Primus???

No their is nothing fishy about them.Someone has used your phone to call Sky Premium Rate Numbers.From the icstis site

"This is what we know about the number you entered (09012920001).

We have the following information about this number.
This is a service (such as music, sport, ringtones, game etc) used through Interactive TV using the remote control. This service costs £1.00 per call.
We also have contact details for the company that provides this service. If you have any queries about it, please get in touch with them to find out more.

Sky Active
3rd Floor
West Cross House, Grant Way
Isleworth
Middlesex
TW7 5QD
0870 606 6663

You can check premium rate numbers here:

http://www.icstis.org.uk/consumers/ncd/default.asp

hawkwind

Thanks for the information pricefighter

My son is about to get a bollocking now lol.

Sensemaya

I have disconnected the Sky phone line. Kids haven't spotted it.

I have transferred over to Euphony and will update when everything is up and running.Having mentioned my woes to the Euphony adviser about Sky,he told me to contact them again once my account is up and running to block all Prem nos.

roses

I signed up on 22nd May and only heard on Saturday that my switch over date is 19th June.

What a ridiculously long time!

Heinz

roses wrote:

I signed up on 22nd May and only heard on Saturday that my switch over date is 19th June.

What a ridiculously long time!

18 working days? I think that's about right.

Try changing electricity or gas supplier!

Sensemaya

Update: Response from BT - as I predicted.

Dear Mrs Sensemaya,

Thank you for your e-mail dated 12/6/06 regarding premium rate number call barring.

With regards to your email, I would like to inform you that since your calls
have been route from some other service provider, therefore they are responsible
to provide you Premium Rate Call Barring on the line, when requested.

Furthermore, I would also like to inform you that BT is offering a free premium
rate call barring when requested on all customer lines who is using BT network
and this service will prevent all premium rate calls from being made from your
telephone line via the BT network. This feature is already activated on your
line since 18.02.2006.

I trust that this email will have helped to provide you with the clarification
needed.

Should you require any further assistance, please feel free to contact us again
via e-mail or call our Customer Service number 0800 800 150, 8.00 am to 8.00 pm,
Monday to Saturday.

Thank you for contacting BT.

Yours sincerely,

"This feature is already activated on your
line since 18.02.2006."

Mmmmmmm....so why have I been charged?

Going to FW this response to Primus.Should be interesting!!! No wonder the Op Manager doesn't wish to call me back.

Heinz

No reply yet to my 8/6/06 query - so I'm sending it again.