Primus - how long before they are in touch ??

jimbo19

Signed up for primus (option 2) using Uswitch on 25/5 , and have heard nothing at all from them . Is this normal when using Uswitch
Have already bought an orchid dialler so can use 18185 and 1899 , just a bit dissapointed that have heard nothing from Primus.
Also are calls to other Primus customers free - regardless of time of day ?

Heinz

I applied via uswitch on 15/11/05 and received an e-mail acknowledgement from them the same day.

I received the first of a number of e-mails from Primus on 16/11/05 and the service went live on 2/12/05.

AFAIAA, on Primus Saver Option 2, only evening and weekend calls to UK 01/02 numbers are free and the fact that the called party may also be a Primus customer does not mean weekday daytime calls are also free.

Use https://www.call1899.co.uk weekdays - 3p per call regardless of duration.

GeoThermal

I had a similar problem. Phoned them up and they had mistyped my email address. Seems a not uncommon problem.

gt94sss2

Call Primus and check they have received your order.

With one of my BT lines, uSwitch had a problem and kept failing to pass the details to Primus - so I had to order 3/4 times until Primus eventually got the order..

Regards
Sunil

jimbo19

Received an email yesterday afternoon - "Your account has now been activated.Primus welcomes you to Electronic Billing"

Does that mean ebilling is active or the whole account is active i.e. CPS is now live :rolleyes:

Heinz

jimbo19 wrote:

Received an email yesterday afternoon - "Your account has now been activated.Primus welcomes you to Electronic Billing"

Does that mean ebilling is active or the whole account is active i.e. CPS is now live :rolleyes:

It means just that they have set up your account and that, when you go live, e-billing (only) will start.

You will receive a number of further e-mails from Primus - one of which will tell you when your CPS will go live.

Account Number 12345678

Confirmation of Carrier Preselection Order – Primus Saver Option 2

Dear Mr

Thank you for your request to activate the Primus Saver service. According to your instructions we are pleased to inform you that Primus Saver (Planet Talk Select) with the calling options specified will be activated as detailed below.

....................Telephone Number........... Date ........... Option

.................... 01XXX xxxxxx.............dd/mm/yyyy......All calls

If you have any more questions about the service, simply email our friendly Customer Services team and we will be happy to help.

Welcome to Free calls!

Yours sincerely,

Christine Byrne
Contact Centre Manager

Sensemaya

I have had nothing but trouble with Primus....option 3 package.This is strange given it has a good reputation here.

When I signed up over the phone in January I didn't receive email notification and this resulted in my calls going through BT. I did receive £10 back after speaking with the operations manager though.

However,I then found the kids were dailing up Sky 09 nos,despite me informing Primus I wanted prem nos blocked.They said it was BT's responsibility which is incorrect.April bill came in at £21 and and May 18.99. Operations manager never phones back and despite promising me a rebate of another tenner I haven't received it!

After phoning again today at 12.55 to speak with her I was told she had gone to lunch (also with the only other manager available )at 1pm.

Had enough and now transferred over to Euphony. I was even considering transferring over to Primus BB...but not now.

Heinz

Sensemaya wrote:

....... the kids were dailing up Sky 09 nos,despite me informing Primus I wanted prem nos blocked.They said it was BT's responsibility which is incorrect.

Interesting. When I enquired about barring 09 numbers (I'm on CPS with Primus) they replied:

---

Original Message

---

From: "Connor, Gary" <[EMAIL="gconnor&#64;primustel.co.uk"]gconnor@primustel.co.uk[/EMAIL]>
To: <>
Sent: Friday, November 18, 2005 8:14 AM
Subject: RE: Request for information

Dear Mr

Unfortunately Primus Telecommunications Ltd does not have a barring
facility, however Premium Rate numbers such as 090' numbers cannot be
dialled through our service as our network does not support premium
numbers.

Regards

Gary Connor
Senior Uk Residential Advisor
Primus Telecommunications LTD

That would appear to indicate that charges for such calls on your Primus bill need not be paid because they cannot possibly have been made!

Sensemaya

Heinz

Here is one example ( Sky ) lifted from my latest bill:

18-04-06 17:03:47 f11 - Premium Rate Servic 09016550001 00:01:00 Peak
£0.511

and I have no idea what this is:

07-04-06 16:51:50 ff21- Premium Rate Servic 09040430033 00:01:00 Peak
£1.277

Summary is this:

Local 164
£0.00
National 26
£7.99
Call to a Mobile Nat 5
£0.95

After my previous posting I phoned them back.They still maintain BT are responsible! I have emailed BT and will FW their reply on to them.Not that it will make much difference.

Heinz

It wasn't that I didn't believe you - it was that Primus had told me via e-mail they didn't carry such calls so, by definition, it is not possible for them to appear on Primus bills!

I've whacked off the below (which has been read but not yet replied to):

---

Original Message

---

From:
To: <[EMAIL="gconnor&#64;primustel.co.uk"]gconnor@primustel.co.uk[/EMAIL]>
Sent: Thursday, June 08, 2006 2:52 PM
Subject: Premium Rate calls via Primus

Dear Mr. Connor

I have read on a forum that Primus customers are being charged for Premium Rate (09xx) calls made via Primus CPS (indeed, my daughter is one who has suffered in that way when her children called quiz lines).

How can that be if, as is obvious from your reply below ("our network does not support premium numbers"), it is not physically possible?

Mazio_2

I had a problem with kids dialling 09...No's after being told they had won £1000's and I was with Tesco phones but BT line and I phoned BT who said they would bar them. I am now with Primus option 2 so assume they are the same.