Dual query - NTL and Virgin

jane_adams_2

We currently have NTL everything (phone/tv/broadband), but are moving to an area where they do not have coverage in a month or two's time.

I have 2 questions...

Firstly, the NTL broadband contract is a 12-monthly one (I haven't checked yet when it expires etc). But if we move to an area they cannot cover and we're not at the end of the contract, will they charge us for cancelling early?

Secondly, I've been looking at other service providers and am finding it quite bewildering (having only had NTL phone line this kind of limits your search, so never really had to look before). I discovered that Virgin does not have a minimum contract term so wondered whether it was worth trying them to start off with until we find our feet a bit more in the 'non-NTL world'.

Does anyone have any experience of Virgin? We download music (legally) although not huge huge amounts. However, would not want to be too limited.

Any advice/suggestions would be gratefully received!!

Thanks,


Jane

Edinburghlass_2

NTL will charge you to the end of your contract as it was a 12 month contract, even if they can't provide you with the service due to you moving house.

Virgin I believe say its not minium contract will charge you now for leaving before 12 months but you would need to check their website for the T&Cs.



edited to add, have a look at the last few posts on this thread which may help your situation...

http://forums.moneysavingexpert.com/showthread.html?t=205336

jane_adams_2

Thanks for pointing me in the direction of that thread, very useful. I suspected that NTL would say that we had to pay up for the remainder of the contract, but if we can get round it with the Virgin 'loophole' (who we were thinking of using anyway) then that would be useful.

ec9wrr

I've just moved house from a digital NTL area to an analogue NTL area. I used to have broadband and phone line from NTL. When I moved to analogue area they were unable to offer broadband so I told them I didn't want phone either. Was not out of contract but they cancelled the remainder as they couldn't continue to offer me the services I required. Hope this helps. Dial 150 and stay on hold (don't re-dial the number they tell you) up until last week you could still talk to someone if you held on for long enough...