Free Broadband from Talktalk

kimliz65

Hi, can anyone tell me if I should take this further.

I am presently with TalkTalk for phone and broadband and was told that I would be paying £17.74 per month plus my phone bill. This would include free broadband that is apparently available in my area.

My phone bill averages about £35-40 per month and I also recieve a separate bill for broadband of £15.00 per month.

When I rang TalkTalk to query this they said that I should be recieving free broadband but are over subscribed in my area at the moment so I have to pay. I feel that I have been mislead because the lady that I spoke to on signing up assured me that I would recieve free broadband and I also have a piece of information from them stating that I would not be paying for broadband and that it was in with the bundle.

My contract is for 18 months so I cannot get out without paying to leave, could I get this contract terminated for false information.

Please advice. Many thanks

macman

Are you on a TT LLU exchange?
https://www.samknows.com
If you have it in writing, then I would see it as a clear case of mis-selling, and that should entitle you to terminate the contract without charge. Have they given you a date by which time you can be put onto an LLU service which will give you 'free' broadband (actually it's not free, it's just bundled with your phone charges under the Essentials package).

kimliz65

Hi, sorry to sound thick but what is llu exchange? I was just told that broadband would be free. Thanks

macman

Local Loop Unbundled.
So is your exchange unbundled for TT?
But if they checked your phone number and told you it was 'free' in writing, then you have a good case I think.

slipthru

Yes sounds like you have a good case. I take it you wouldn't have taken a talk talk landline if you knew you were going to have to pay that much for broadband.

TalkTalk

Hi Kimliz65,

Which exchange are you on? See https://www.samknows.com if you are unsure. Could you also let me know how you signed up for the serivce (phone, broadband, store or field sales).

Cheers
Emma x

kimliz65

Hi Emma, thanks for reply. Been on SamKnows website to do exchange search exchange name is Croydon (OLO LSCR0).

Not sure if you can make sense of this!

Signed up via the internet and and recieved a return call from rep.

utilitybroker

kimliz65 wrote: »

When I rang TalkTalk to query this they said that I should be recieving free broadband but are over subscribed in my area at the moment so I have to pay.

Strange they dont show Croydon Exchange as being full .

See their Exchange Status List here
http://www.talktalkmembers.com/content/view/109/149/#idxC