Boots OOTW EllE set £26 3for2

keith99_2

sitcom123 wrote: »

So got it 342 after all and no delivery charge either. Has anyone else received this email??

I think you mean half price.
I got the same reply about the pricing but didnt bother buying and to be honest, wont bother now, not worth the hassle.

sitcom123

Ooops yes sorry meant half price

iloveboots

sitcom123 wrote: »

After complaining to Boots about their 1/3rd off and not 1/2 i have received the following email from them
Thank you for contacting us about the Elle Macpherson 'The Body' bag that we currently have on offer this week. I am sorry to hear that you were disappointed that this was only put on offer at a 1/3 off rather than at 1/2 price. Thank you for letting us know about this.
I have spoken to our Sales Plan Team and they have advised that unfortunately, the price of this item was set incorrectly. Due to the short period that this offer is on for, we will not be changing this at this stage. Please be assured that our Sales Plan Team are aware of your comments and they will do all they can to avoid any similar incidents from occurring in the future. We do hope you feel you can continue to enjoy our offer of the week up until Christmas despite this.
In view of the disappointment that this has caused you, I have refunded you the difference in price that you should have paid, ?12. This will go back into your account in the next 3-5 working days. I hope that you will accept this with my best wishes.

So got it 342 after all and no delivery charge either. Has anyone else received this email??

No, i have had a phone call offering me some points for my ac, but i would much rather have the money refunded as i got quite a few of these bags for other people as well as myself. I am going to ring them again and mention your e mail to them.

deeburwell

keith99 wrote: »

I got the same reply about the pricing but didnt bother buying and to be honest, wont bother now, not worth the hassle.

Same message here. I imagine they must have had a few emails if they have a stock message prepared. I didn't buy either - hoping for S&G set soon though!

Maldives_lover

Maldives_lover wrote: »

I bought mine online and have now email Boots asking for a refund £12 which is the difference between half price and 1/3 off, I'll see what they have to say

Well I've had a response from Boots and they've credited my advantage card with 2500 points, although I've asked for a refund of the over charge not points, afterall I didn't pay with points, but good on Boots for recognising they boobed.

They were also selling the Elle bags in New Street, Birmingham today for £20 each and on 342, they were still priced up at £26 but tannoy messages kept announcing that they were £20 but only until tomorrow.

hazelwoods

My local had lots of the bags sitting on their display at the front of the store. I doubt very much if they'll sell all of those at full price before Christmas.

jamtart6

So they have now gone down to £20 in the shops?? Think I'll be having a little word with Mr B!

trytospendless

I sent an email yesterday, still waiting to hear back, will be disappointed it I don't get a refund on this, they will be going straight back once arrived!!

Maldives_lover

trytospendless wrote: »

I sent an email yesterday, still waiting to hear back, will be disappointed it I don't get a refund on this, they will be going straight back once arrived!!

Well I've had the points but not the bags, but that's a whole other story:mad:

jamtart6

I just got an email back about how the online and instore are different. they have forwarded it to pricing team to sort out. not good enough!