Spanish car hire unknown transaction

hartcjhart

gnaril wrote: »

Like I said before the fact is verbal means nothing they have to show documentation to support the charge.

It cant be:
Car rental company - Oh you were caught speeding 1st october you were charged £100 due to this, we have billed this to your credit card.

Customer - oh really can I get the information to show this as I dont believe I did/ or car was returned 2 weeks before the speeding fine.

Car rental company - sorry cant provide this......

Obviously this is a very very basic but hopefully people get it.

hypothetical scenarios do not help here,

fact. OP has received a fine from the Spanish authoroties,

this has been paid via the car hire company and will become more and more common,

the company would have received a request 1) for the drivers details 2)a request for them to charge the hirers card.

I cannot speakfor other EU countries BUT have lived for 5 years full time and now 5 months a year there and this is the way it happens in Spain

hartcjhart

solfer wrote: »

My statement reads:

27/10 Econorent £118.67

How the hell can the Spanish authorities derive from that, that it is for payment of a speeding fine?

I already mentioned before, I'm not trying to dodge payment, I just want proof that the fine has in fact been paid. This doesn't prove anything other than the fact they have debited my card.

gnaril, thanks for all the (useful) replies - nice to know some people here actually want to help!

OK here you go write a letter to the issuing ministerio and ask them for a receipt,simple,sorry forgot you dont read or write Spanish


what has happened is the system there,take it or leave it

hartcjhart

gnaril, thanks for all the (useful) replies - nice to know some people here actually want to help!


Shame you took that attitude as I would have drafted a letter for you to send but now no chance

solfer

hartcjhart wrote: »

Shame you took that attitude as I would have drafted a letter for you to send but now no chance

Yeah, right, hence your comment in the previous post

"simple,sorry forgot you dont read or write Spanish"

Go find another thread to bore people on

hartcjhart

well good luck to you,you will need it

solfer

Gracias, supongo que lo hare si tu lo dices

TFD_2

solfer wrote: »

Gracias, supongo que lo hare si tu lo dices

Pervert

solfer

You been speaking to my wife?

gnaril

Hey Solfer as i says no problem you are correct in what you are doing, Im sure once you see the documenation all will be well and will show the appropriate fine and information here.

The key point in all this is you have NOT recieved any documenation to support the charge, so what you have been debited on your credit card that is not proof that the charge is valid, most people have no idea from the inside the weird and wonderful things merchants process thru.

If you want a letter to your bank bearing in mind its visa i would go along the lines of.

Dear Mr RBS

I have recieved my statement and there is a transaction that i do not recognise, i have contacted the merchant concerned regarding this and been told that this is an additional charge due to roll toll/fine whatever. I have requested them to provide me the documentation to support this charge, however to date they are not responding or willing to provide the information to validate this.

In view of the circumstances I would request that you chargeback the payement Visa reason code 75- transaction not recognised. Member message text 05 - ch does not recognised all information. This way the merchant have to provide the documentation to support the charge. I feel this is the only option available to me in light of the merchant not responding/providing the docs.

This chargeback is perfectly acceptable in the circumstances as reason code 75 is merely a request for information in which they will HAVE to give me the information I require. As of todays date and in light of my not recieving satisfactory documentation from them I do not belive this charge to be valid .

please contact me if further info required yours faithfully bla bla bla. You know that will get you started anyways obviously tailor this to your own needs.

All the best buddy.


to hartcjhart. your sorta missing the point mate, at present customer has only been told about the fine, he has No documentation to show where when, how, car involved to show it was him, or even to point him in the direction of the ministerio. All that is irrelevant as within Mastercard/Visa scheme the merchant still have to provide him the documentation.

Anyways good luck:)

hartcjhart

solfer wrote: »

I've just had a reply to the email sent about the transaction and they're telling me it was payment of a speeding fine incurred while I had use of the car. I'm not disputing the speeding fine itself - that did land on my doorstep about 5 weeks ago, but the fine itself was for 100 Euros, had no English description, and only had a link to the Spanish Transport website. (which again doesn't have any English version).

I managed to translate the website with Google, and there's no way of paying online unless you're a Spanish resident (which I'm not), so I've been hitting brick walls trying to find how to pay.

So, it seems they've gone to Econorent as they've got my CC details, and had them take the fine out of my CC account. But how 100 Euros equates to £118 I don't know! Plus I've got no proof that the fine has actually been paid!

Gnaril read the OPs post above in red,so he has got documentation



solfer, de nada,i chupa mi p@l@