Warning T-Mobile Cusotmers!!!

t_mob_insider2

The phone network 3 are calling T-Mobile customers quickly brushing over the fact where they are calling from saying "3-Mobile" then saying to the caller that there upgrade is due most times it actually isnt. Then continuing the conversation offering obscene amount of minutes & a new phone. If customer agree's and the package is sent out and the customer opens it the package to check the phone - its seems like your now tied to the contract with the 3 network.

Does anyone know if there is anyway to return and cancel this contract once you have opened the box?

Thanks

mishkanorman

its not actually three that are calling, its a company who are totally separate. they called me when I was still a three customer last year, about 2 weeks after I had upgraded early, which is how I knew they were nothing to do with three.

best advice is to be aware of these scams and avoid !

Esqui

I think you have 7 days cooling off period.

BUT what I'd like to know is how would 3 get enough details to set up an account for you. Surely they need to do credit checks and so forth?

nikki2804

As with most credit agreements isn't there a 14 day cooling off period?

DarkConvict

Under Distance Selling Regulations, you have 5/7 days to return the item at the postage expenses of the customer.

samperry209

If you didnt walk into a shop and upgrade then yes there is a cooling off period...its breaking ofcom rules if there is not one

OneADay

The 7 day period to return is going to be tough to enforce if its a dubious 3rd party selling them.

Question - how come its just t-mobile customers details that get passsed on to 3 or whoever? Its not going to be 3 as others said of course.

DarkConvict

OneADay raises a good point, if T-mobile is leaking details to a 3rd party without consent, they are in breach of Data Protection.

benbranson

DarkConvict wrote: »

OneADay raises a good point, if T-mobile is leaking details to a 3rd party without consent, they are in breach of Data Protection.

I agree, I used to be a store manager for T-mobile about 2 years ago and received one of these calls. Never did manage to get to the bottom of how my mobile number (and contact details) managed to be passed to a 3rd party but I had definitely not given permission.

The person ringing even called me a liar when I explained that I worked for TM and got my phone for free (up to a certain amount). Great sales technique!!

M4RKM

i'm on o2 and get these calls quite often... I always play along and ask for phones I know that 3 don't offer, like a blackberry 8900 (doesn't have 3g) or a phone running the android operating system..

Ok, yes, i'm a geek, but I know i'm in my contract, and these people have no idea when it actually ends, so it just doesn't happen to people on t-mob

M

DarkConvict

I believe either Vodafone or dail-a-phone do the same thing, thinking about it as i had an offer made of phone insurance but it didn't tally up with the price i had agreed to with Dail-a-cover. It turned out on a brand new contract only a few days old i was been offered insurance by a 3rd party company, not the one i had signed up with. So it does happen!