What are my legal rights for returning items?

Price_Cut_Please

Hello.


So basically I ordered some things online and decided I didn't want them and was going to send them back. I've been really busy and hadn't gotten around to doing it as soon as I would of liked but it's pretty standard that you get around a month to send them back, so I was shocked and really annoyed to find that it only had 10 days, which had already past. !

Is there anything I can do?

I remember a long while ago, on something else, reading about a possibility of still being entitled to a refund after the date in accordance with with your legal rights.
What does that mean exactly? And does it mean in general, like legal rights towards things in general or was it specific to whatever shop it was?


Is there anyway I may be able to get some sort of credit or voucher for the shop or something?
It's got shop (not just online), would I have more chance if I went in and spoke to them about it? Might depend on the particular sales person or will there just be a standard rule?


Can big, well known brands really just leave you stuck with a load of stuff you don't want? They are massive and it's nothing to them. It's not been used and is still being sold there shop etc, it's not like it's been months or anything, it's 100% re-saleable.

Literally what am I supposed to do with stuff!? I'm never going to wear it.
It's highly unlikely that I'm going to be able to sell in anyway, the chances of someone wanting the exact piece of clothing and the right size etc aren't very high. Also I wouldn't get half as much as I have paid, not to mention how time consuming and stressful it would it and I just won't have enough time right.

Is there a website for things like this? An eBay style site for non returnable items or one for clothes.


I appreciate you reading this and any help and advice you can offer, thanks! Someone please have a tiny bit of good news for me.

ben500

Based on the information you have provided you have no legal redress on the vendor. It isn't their fault you took the amount of time you did before deciding to reject the goods. You could try the shop but it would be purely up to their discretion as to whether or not they accommodate you.

The only way you would be eligible for a refund would be if the goods were not fit for purpose, ie: A top with three sleeves or damaged product.

RobertoMoir

Price_Cut_Please wrote: »

Hello.


So basically I ordered some things online and decided I didn't want them and was going to send them back. I've been really busy and hadn't gotten around to doing it as soon as I would of liked but it's pretty standard that you get around a month to send them back, so I was shocked and really annoyed to find that it only had 10 days, which had already past. !

Is there anything I can do?

I remember a long while ago, on something else, reading about a possibility of still being entitled to a refund after the date in accordance with with your legal rights.
What does that mean exactly? And does it mean in general, like legal rights towards things in general or was it specific to whatever shop it was?


Is there anyway I may be able to get some sort of credit or voucher for the shop or something?
It's got shop (not just online), would I have more chance if I went in and spoke to them about it? Might depend on the particular sales person or will there just be a standard rule?


Can big, well known brands really just leave you stuck with a load of stuff you don't want? They are massive and it's nothing to them. It's not been used and is still being sold there shop etc, it's not like it's been months or anything, it's 100% re-saleable.

Literally what am I supposed to do with stuff!? I'm never going to wear it.
It's highly unlikely that I'm going to be able to sell in anyway, the chances of someone wanting the exact piece of clothing and the right size etc aren't very high. Also I wouldn't get half as much as I have paid, not to mention how time consuming and stressful it would it and I just won't have enough time right.

Is there a website for things like this? An eBay style site for non returnable items or one for clothes.


I appreciate you reading this and any help and advice you can offer, thanks! Someone please have a tiny bit of good news for me.

You have a right to return goods under the distance selling regs, see here, but you have to do so in a timely manner, which you haven't. Other than that, you can reject goods if they're faulty or of poor quality, which doesn't seem to be the case here.

I sympathise with your frustration at being stuck with things you won't use, but if they sent you things you asked for then you can hardly blame the store for that... which brings us to how reasonable is it to force them to take back goods a long time after they've been sold purely because you've changed your mind? Maybe of course you don't see the month or so you need as a 'long time', but then if that month was required by law, someone would complain that it wasn't 2 months and so on.

Maybe most reputable stores will do more than the basics to keep your good will, so its always worth asking, but they don't have to. Ebay is your friend here I'm afraid.

Lynsey

Try the store, you might get lucky even with a credit voucher (they still then get the sale).
BTW, which company/store was it??

Lynsey

Hintza

Price_Cut_Please wrote: »

Can big, well known brands really just leave you stuck with a load of stuff you don't want? They are massive and it's nothing to them. It's not been used and is still being sold there shop etc, it's not like it's been months or anything, it's 100% re-saleable.

Sorry OP I'm going to be harsh here. You really need to be aware of your rights BEFORE you buy online. Regardless of that fact it surely would be common sense to return them in a timely manner if you are not happy with them.

Companies are not charities, you might get somewhere if you talk to them and see if they will give you a credit note/voucher, but they under no obligation to do so.

If you have bought decent quality items then you weill probably get a goof prop[ortion of your money back if you try ebay. If that is all too stressfull then take it to a charity shop.

You are over dramatising everything a bit!

Mark_Hewitt

Price_Cut_Please wrote: »

I remember a long while ago, on something else, reading about a possibility of still being entitled to a refund after the date in accordance with with your legal rights.
What does that mean exactly? And does it mean in general, like legal rights towards things in general or was it specific to whatever shop it was?

If you buy online you have 7 days from the date of receipt of the goods to return them. However once those 7 days have passed you have no legal rights other than the provisions of the Sale of Goods Act which gives you no rights to return an item if it is as described and not faulty.

As others have said, eBay is going to be your best bet to recoup some of the money. Consider it a life lesson you've had to pay for!

Price_Cut_Please

RobertoMoir wrote: »

I sympathise with your frustration at being stuck with things you won't use, but if they sent you things you asked for then you can hardly blame the store for that... which brings us to how reasonable is it to force them to take back goods a long time after they've been sold purely because you've changed your mind? Maybe of course you don't see the month or so you need as a 'long time', but then if that month was required by law, someone would complain that it wasn't 2 months and so on.

No it's not like that, obviously it's my fault, I'm not saying it isn't.
I'm just saying I've been buying online for ages and this is the first place I've come across that wasn't 28 or 30 days, I've become accustomed to it. I'm not saying I hang onto things for that long! But 10 day's is no where near the same and I had no idea it was only 10 days until I happened to look, by pure coincidence and it was the ninth day by then. It took 6 days to get here (was over the weekend). Then I had work the last few weekdays, the order was clothes and I'd brought a lot, I ( and women in general ) can be really indecisive about clothes), so I was going to try them on at the weekend. Then it was the postal strike so there was no point in sending it them. It's not like I'm irresponsible and lazy like you make it sound.

Hintza wrote: »

You are over dramatising everything a bit!

I didn't mean to, I spent a lot of money.
It's really bad timing, I really could do with out this right now.

pinkshoes

I think 10 days is generous! Normally it's 7!

Given you voluntarily bought all these things in the first place, surely they can't all be unwearable!?!?

I think you're being a little over-dramatic here, perhaps for spending money on clothes you can't afford, then leaving it too late to get a refund? (correct?)

You can sell them on Ebay as "new with tags", perhaps try a "buy it now" price, but it's unlikely you'll get as much as you paid for them.

You could perhaps try taking them back to the shop for a credit note?

Mark_Hewitt

pinkshoes wrote: »

You could perhaps try taking them back to the shop for a credit note?

I certainly agree taking it back to the shop is the best course. They can only say no after all.

neilmcl

Price_Cut_Please wrote: »

I'm not saying I hang onto things for that long! But 10 day's is no where near the same and I had no idea it was only 10 days until I happened to look, by pure coincidence and it was the ninth day by then. It took 6 days to get here (was over the weekend). Then I had work the last few weekdays, the order was clothes and I'd brought a lot, I ( and women in general ) can be really indecisive about clothes), so I was going to try them on at the weekend. Then it was the postal strike so there was no point in sending it them. It's not like I'm irresponsible and lazy like you make it sound.

I didn't mean to, I spent a lot of money.
It's really bad timing, I really could do with out this right now.

Exactly how long have you had the items in your possesion?

Price_Cut_Please

pinkshoes wrote: »

I think 10 days is generous! Normally it's 7!

Given you voluntarily bought all these things in the first place, surely they can't all be unwearable!?!?

I think you're being a little over-dramatic here, perhaps for spending money on clothes you can't afford, then leaving it too late to get a refund? (correct?)

No, I've brought tons of stuff online, it's nearly always 28 or 30 days, the same as most (real) shops.

They don't look quite like they did in the pictures. (I don't mean they are literally unrecognisable, just not as they seemed, not so well made etc.) And somethings just look how you think they will when you put them on.
It's hardly a crime to order clothes and send them back when you've tried them on and don't like them, just as you would in the shop.

I'm not spending money I can't afford, I'm not stupid, I just don't want to spend my money on something that I can't use.