short changed in tesco please read and help if you can

ben500

Yep, cashback is a nice little earner for a dishonest checkout operator too, how many times have you had to ASK for your money after the cash drawer has been closed due to the absent mindedness of the c/o. Yes I know it's easy to do, but I also know it's easy to do.

raggamuffin

Anihilator wrote: »

Or is it possible the OP knowing or unknowing didnt give over a £50 and is pulling a fast one.

I bet tesco get it 10 times a day.

theres always one isnt there that like you is just a cynical nasty little person
if i was pulling a fast one would i not let it go once i left the shop knowing i wasnt going to win ...not everybody is fraudulent and trying to scam people and i gave her a £50 ..im not stupid im not making it up im an honest working person who works hard like most people for my money .how would i know there was even a £50 in the till idf i was pulling a fast one they could have opened that till to find no £50 notes in there i have never stole or scammed anything in my life and at my age im n ot going to start now am i

raggamuffin

bigheadxx wrote: »

If there were 3 £50s in the till then there should be a record of when they were taken as they are unlikely to be part of the float and the amount tendered should be entered by the cashier.

Whether the till balances is no indication of whether you were short changed or not as it is possible for a dishonest cashier to shortchange several customers and then give too much to a "friend"

that is what they are doing today checking all cash transactions and they will see she only has inputted 2 of those as money taken , your last quote is what i am thinking as her till was under so just shows something wasnt correct
thank you

esuhl

custardy wrote: »

its unreasonable to expect them to close the till
wait and see what they come back to you with
if they say the tills right then you would need to escalate your complaint

It's unreasonable for Tesco to unlawfully take £30 off you. It's worse that they tell you to wait until it is convenient for them. The issue should have been resolved immediately, and I would have refused to leave the shop and insisted on calling the police if this happened to me.

I understand that people must try to scam Tesco all the time, and this must be tiresome for them to deal with, but it is simply the nature of their business and they must be prepared to deal with it. Leaving the till open allows the possibility of further transactional errors and is likely to make it more difficult to ascertain what the customer paid.

ben500

Also in the case of a dishonest cashier providing time and opportunity to cover their tracks be either secreting cash or returning it to the cash drawer to be located later.

If the situation had been reversed and the op decided to remove produce from the store over which there was dispute as to whether or not payment had been made, you can be sure the police would have been called and a much more dutiful and diligent response from supervisory staff displayed.

Have you had a response from them yet op?

raggamuffin

ben500 wrote: »

Also in the case of a dishonest cashier providing time and opportunity to cover their tracks be either secreting cash or returning it to the cash drawer to be located later.

If the situation had been reversed and the op decided to remove produce from the store over which there was dispute as to whether or not payment had been made, you can be sure the police would have been called and a much more dutiful and diligent response from supervisory staff displayed.

Have you had a response from them yet op?

totally agree with you i wouldnt be allowed to leave the shop !
yes i got a call last night at 5pm to say i could go and collect my money , they would not admit the till was £30 over but said they was willing to give me the money while they looked in to it

so thank you everyone fofr all your advise and support , at least i got it back and thats the main thing
Thank you xxx

Mankysteve

esuhl wrote: »

It's unreasonable for Tesco to unlawfully take £30 off you. It's worse that they tell you to wait until it is convenient for them. The issue should have been resolved immediately, and I would have refused to leave the shop and insisted on calling the police if this happened to me.

They would have do a complete store till check and safe check you would have been waiting hours,

I work on checkout I've only had two people complain about my change and both time my floats tallied up exactly people try it on more often than you think sometimes it a genuine error on there behave. But I would side with the OP is not trying it on.

I would suspect that the operator will get a disciplinary if there was significant difference between what should be in there and was actually in there and if there criminal charges they made be unable to comment.

esuhl

Mankysteve wrote: »

They would have do a complete store till check and safe check you would have been waiting hours.

Again, I think this would be unacceptable. I understand the practicalities concerned, but I would be livid if a supermarket short-changed me by £30 and then made me wait for hours as a result of their incompetence.

I would have insisted on being given the £30 there and then or possibly would have negotiated an amicable settlement. Maybe I would have offered to leave the matter with them while they investigate so long as they double the payment to me when the error is found, with the full understanding that the police will be called if they claim the correct change was given.

Tozer

raggamuffin wrote: »

totally agree with you i wouldnt be allowed to leave the shop !
yes i got a call last night at 5pm to say i could go and collect my money , they would not admit the till was £30 over but said they was willing to give me the money while they looked in to it

so thank you everyone fofr all your advise and support , at least i got it back and thats the main thing
Thank you xxx

Hopefully (although I doubt it) you will now get an apology from those on this board who suggested that you are a fraudster....

Barneysmom

raggamuffin wrote: »

totally agree with you i wouldnt be allowed to leave the shop !
yes i got a call last night at 5pm to say i could go and collect my money , they would not admit the till was £30 over but said they was willing to give me the money while they looked in to it

so thank you everyone fofr all your advise and support , at least i got it back and thats the main thing
Thank you xxx

HI ragamuffin, I just wanted to let you know I was thinking about you today, and very pleased to read you got a good result and got your money back xxx