next.co.uk open credit account for daughter - are they right?

advent1122

Pollycat wrote: »

And, if she were my daughter, I'd be very worried about who else on the internet she may be telling that she's 18. :rolleyes:

Exactly, I mean, when I go on !!!!!! sites I have to confirm I am over 18 by clicking CONFRIM. They do not know I am over 18 but have covered there a$$es with this little warning.

skulks away to look for my plastic mac

Pollycat

advent1122 wrote: »

Exactly, I mean, when I go on !!!!!! sites I have to confirm I am over 18 by clicking CONFRIM. They do not know I am over 18 but have covered there a$$es with this little warning.

skulks away to look for my plastic mac

I was actually talking about chatrooms, where, unless supervised, pre-teen girls can pretend to be anything they want to be to someone else pretending to be something they're not.

The next thing you hear is that they've run off with some grubby 36 year old pervert. :rolleyes:

pinkshoes

The T&Cs on next.co.uk do make it very clear that they're opening a credit account for you, hence you have to be 18.

A lesson for your daughter to learn, firstly not to lie about your age, and secondly, if you ARE going to lie, at least read the T&Cs to find out WHY you need to be 18!!!

Nilrem

However, any responsible company should apply a basic check (more than just a "tick if you are who you say you are" one that is) before opening a credit account for anyone.
I'm actually surprised they don't do more, unless they are making enough profit to be able to write off a lot of deliberate fraud.

The Op's daughter was in the wrong to open the account.
However she does have the excuse that she was/is only 12 years old and thus not as I understand it considered legally capable of entering into or understanding a contract.

I would be contacting Next to ask for the account to be closed, and pointing out their credit/identity checks are extremely substandard.

mountainofdebt

I think the OP is trying to deflect some of the fault onto Next when clearly her daughter was being a little more than devious in changing her DOB so the purchase could be completed.

However, what I don't understand is why the purchases need to be paid for when the whole point of the exercise was so the daughter could pay for the goods using the gift card?

In addition where are the goods now? If they are with the OP / OP's daughter then where / how did the OP think they got there? Surely if the OP is unhappy then she needs to a) send the goods back b) pay the delivery charge and c) give her daughter a clip around the ear for being so devious.

Freddie_Snowbits

I am actually a 14 yearold hooker, who works in a sweatshop making clothes for Halloween!

At night I can be seen from far and wide

Oh, and

You have to be 18 years old or over to shop at Next.co.uk.

https://www.next.co.uk/secure/account/register.aspx

Tut Tut Tut

mountainofdebt

ihatecaptcha wrote: »

On the website it says you have to register to pay for items with a gift card; and you have to be over 18 to register.

Once they learned the customer was under 18, if Next were sensible they would have apologized, voided the whole transaction, refunded anything taken from the gift card, and made arrangements for a courier to collect the goods.

Instead it sounds as if Next are trying to get payment from the parent instead of from the gift card. Not very wise, in view of the parent's combative attitude. Some battles aren't worth fighting.

BUT.....the whole point of this thread is that the OP's daughter changed her DOB so that she 'appeared' to be 18 and presumably could there pay by the gift card.

From the original post we know that the goods arrived so why now are Next demanding payment from the OP? wouldn't the delivery charges have been taken from the gift card? So, at the end of the day it wouldn't be unreasonable to assume that the only thing that has happened is that a credit account has been opened (fraudently which ever way you look at it by the daughter)

So all that needs to be done is for the account to be closed? Oh and I guess the daughter suitably punished?

Ivory_Tinkler

ihatecaptcha wrote: »

I assume Next wanted the items and the delivery charge to be paid for by a person over the age of 18, since their t&c state you have to be over the age of 18 to order from the website. And then they would refund the child's gift card. They would be smarter to back out of the whole deal.

But why should Next be out of pocket because they were lied to? The OP's daughter obviously knew you had to be 18 to shop hence she changed her DOB to appear 18. Perhaps the more sensible route would have been for the daughter to ask the mother to do the transaction for her?

Ivory_Tinkler

Perhaps there is more to this story as Next's T&C's state that a credit agreement is sent out to be signed and returned and that credit checks are made. Maybe the daughter has the same initials or name as the mother hence they managed to get the account approved. Not sure but whatever, Next shouldn't be opening accounts without checking (although they do claim on their website that they do) and the OP's daughter shouldn't be pretending to be 18.

cleo1299

ihatecaptcha wrote: »

Because it's one thing to have a policy that under-18s can't shop on the website, but it's another thing altogether to open a credit account without even making sure of the person's identity. Yes, the child lied, and may have lied more than has been owned up to, but Next shouldn't be opening credit accounts with so little checking.

They do send out a credit agreement to be signed, it says on the website. That's probably when the OP found out the daughter was trying to open a credit account. The daughter might have ordered goods worth more than was on the gift card.