Vindictive action by woman who lost insurance court case against us

[Deleted User]

real1314 wrote: »

If I'm reading this right, this other person has made a written statement claiming that your wife has accessed medical (computer?) records without appropriate right to do so.

So, basically this other person has slandered your wife? So, go see a solicitor and ask about sueing her for slander.
That should put a stop to it.

Might also be some mileage in some sort of "malicious allegation" type action. And you could perhaps tie the sister too.

Apaprently, she didnt put the complaint in writing which is a bit weird but instead chose to ring the hospitals complaint line....

hethmar

I suppose one basic question would be, if the lady didnt tell your wife this about the husband, how would she have known? I mean, anyone in a hospital car park may be visiting someone, but you still wouldnt know the husbands name would you.

[Deleted User]

hethmar wrote: »

I suppose one basic question would be, if the lady didnt tell your wife this about the husband, how would she have known? I mean, anyone in a hospital car park may be visiting someone, but you still wouldnt know the husbands name would you.

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Wife didnt know at the time, and only found out this ladies full name a week later. She had the accident and the lady broke down in tears saying her husband was in the hospital having suffered a heart attack etc. This is how she knew.

Of course, the other lady denies this or simply forgot and has assumed my wife looked up the medical records so that she could use this in court. Luckily, she never did and audit trail on computer proves this.

Has had meeting with Manager who agrees that shes done nothing wrong so, but of course, this other person could push a malicious complaint higher.

zzzLazyDaisy

Unfortunately if a complaint is made, it has to be investigated. Even if all the evidence is that your wife has not done anything wrong, this can only be proved by an investigation. Anything less would not help your wife or the NHS trust, as the complainant would accuse them of a 'whitewash' and in the longer run, this would not help your wife.

If the complainant makes a further malicious complaint, or seeks to escalate the complaint, the evidence from the first investigation will be presented to the new enquiry and hopefully that should be an end to it.

This is undoubtedly a stressful situation for your wife, but now that the complaint has got this far, the chances are that the complainant will either drop it, or she will be seen for what she is - a vexatious person with an axe to grind.

As to what you can do, in practical terms, to put a stop to all this. Sadly, not a lot.

vikingaero

Is your wife a member of a union? She could get them to fight her case - unfounded or not.

cyclonebri1

hethmar wrote: »

I suppose one basic question would be, if the lady didnt tell your wife this about the husband, how would she have known? I mean, anyone in a hospital car park may be visiting someone, but you still wouldnt know the husbands name would you.

Sounds like a critical point to me, :T:T

Unless of course someone suggests she has accessed the police national computer to boot:rolleyes:

[Deleted User]

zzzLazyDaisy wrote: »

Unfortunately if a complaint is made, it has to be investigated. Even if all the evidence is that your wife has not done anything wrong, this can only be proved by an investigation. Anything less would not help your wife or the NHS trust, as the complainant would accuse them of a 'whitewash' and in the longer run, this would not help your wife.

If the complainant makes a further malicious complaint, or seeks to escalate the complaint, the evidence from the first investigation will be presented to the new enquiry and hopefully that should be an end to it.

This is undoubtedly a stressful situation for your wife, but now that the complaint has got this far, the chances are that the complainant will either drop it, or she will be seen for what she is - a vexatious person with an axe to grind.

As to what you can do, in practical terms, to put a stop to all this. Sadly, not a lot.

Yeh. I understand that a complaint has got to be looked into. Fortunately, it appears my wifes manager has realised whats going on here.

Its just so annoying that someone can do something like this.

[Deleted User]

cyclonebri1 wrote: »

Sounds like a critical point to me, :T:T

Unless of course someone suggests she has accessed the police national computer to boot:rolleyes:

Exactly...