virus?

rabialiones

every time i switch on my comp. i get message virus detected.
i have deleted this
i have sent it to vault
i have healed it
these acts are carried out successfully
until
i switch my comp on again next time and same thing happens all over again
i have avg
any ideas on why this virus does not go away, despite my attempts?

primeramikey

My guess here would be that the virus could possibly be stored in the system restore folder..

before you heal /delete it next time check its location.. if the location is the sys restore folder then you would have to turn off system restore and then back on for the virus to disappear..

it could also be a very persistant little !!!!!! and be reinstalling itself aswell

name of the virus would be helpful in this instance and also what version of windows you are running...

rabialiones

thanks, will record and post name of virus next time, and i am windows xp

primeramikey

rabialiones wrote:

thanks, will record and post name of virus next time, and i am windows xp

also if you can post the location of the virus aswell as this could be of help

Browntoa

jusr run your anti virus in "safe mode"

it will be able to remove it properly

heatherw_01

What file is infected? Maybe you should delete it instead of healing it?

skiddy2k

agree with primeramikey and browntoa....
1)update your antivirus definitions
2)dissable system restore (http://www.pchell.com/virus/systemrestore.shtml)
3)startup in Safemode and do a virus scan

btw, if the process above doesnt work, give us the name of the virus... might help more

rabialiones

hello, i am really a nutter, when i have to do something a bit teccy.
managed to get as far as disable system restore, then started to panic when i went into set up menu, afraid that i would do something wrong and it would be irreversible, so just abandoned idea.
would be grateful if someone could show me steps to run virus scan in safe mode. thanks.

btw the virus' are Adware Generic EIY
and Adware Generic BSY

Quincy_3

So you have AVG ok follow these few steps.

Safe Mode, On restart of the PC tap F8 then just choose option Safe Mode (usually located at the top of the List on the black screen) then click Yes at the next promt to agree to run in safe mode, Run the Antivirus scan, with AVG, Start, All Programs, AVG Free Edition, AVG Free Edition For Windows, Scan Computer, Then Run Adaware as normal, and then reboot the PC as normal when both scans are complete.


Note XP in safe mode will turn off system restore on all drives by default so no need to do that seperately, just remeber when PC is restarted after finishing the AV scan to turn restore back on.