O2 pac code

Hucky

I phoned O2 in April to give notice on a 12 month contract which I had for my Son. As I wanted an new O2 contract but my Son wanted to keep his number from the contract I was cancelling 02 texted him with a PAC code number. All my family are on different 02 contracts and when the monthly statements arrive they all look pretty much the same so I file them. However yesterday a statement came and I had a look at it and didn't recognise the mobile number so I phoned 02. It would seem since May I have been paying for an extra contract for a number that has never been used. 02 are saying that my Son incorrectly used the PAC number that they sent which didn't cancel the old contract. After being transferred around the 02 call center I later phoned them back and spoke to a very helpful bloke who told me that "A PAC WILL NOT WORK WHEN IT'S O2 TO 02". Can anyone please let me know if this is correct. I am very disapointed with 02 as I have 4 contracts with them which I had hoped they would honour and as a goodwill gesture repay me the 4 months contract back on a number that has never been used but 3 or 4 people at 02 have told me different things and I don't who is correct.

Guys_Dad

The guy was right. I am afraid it was your error and you should have checked out the use of PAC codes beforehand - (easily said after the event, I know).

Hold your hands up to it and cut the best deal you can with them.

Jon_01

Well O2 are correct in that you can use a pac to moving within the same network. A pac can only be used to move to another network. What you've done is called a 'back door upgrade' by getting a new customer deal and trying to move an old number to it. No networks allow this.
You should have taken the number to another networks payg and then back to O2 (long winded I know, but that's the point, they don't want you doing it).
I can't see O2 giving you back the costs on the new acc (but you never know), as in this case they are right, sorry. . .

Hucky

Surely 02 should not of offered me a pac code as I told them I was wanting another 02 contract but wanted to keep the old contract number. I fell 02 have misinformed me.

Jon_01

That's something to take up with CS at O2.
They may have thought that you were doing as I noted above as that's the usual way to do it.
As Mr Dad and I have put above, the process you've used isn't allowed.
It would depend on what you said to the agent when you asked for the pac. All CS agent know that you can't pac from/to the same network...

Harris101

Jon_01 wrote: »

All CS agent know that you can't pac from/to the same network...

O2 do allow Pac transfers between O2 contracts. I did this a few weeks a go from a sim only contract to another 12 month sim only contract.

Guys_Dad

Harris101 wrote: »

O2 do allow Pac transfers between O2 contracts. I did this a few weeks a go from a sim only contract to another 12 month sim only contract.

Some providers - including O2 I believe, but not 100% sure, do allow transfers from contract to PAYG or sim-only, but not by using your PAC code which is a specific way of transferring your number to another provider.

Did you ask for a PAC code and then use it to port to your sim only?

Jon_01

Harris101 wrote: »

O2 do allow Pac transfers between O2 contracts. I did this a few weeks a go from a sim only contract to another 12 month sim only contract.

You moved from a sim only to a contract, no code needed, they may have told you that you ported from one to the other, but even that isn't completely right.

But as Mr Dad says above, a pac code is a way of moving providers. It will not work on the same network.

The op may have asked for his pac and then said he wanted a new O2 contract and the agent may have thought he wanted his pac AND a new contract. Who knows, without listening to the call. . .

iwanttosave_2

Yes you can use a PAC to migrate contract to contract with o2. You don't need it but you do still give it to make the process faster, this is quite a recent thing though as before you had to take it to PAYGO and then to a contract.

Harris101

Guys_Dad wrote: »

Did you ask for a PAC code and then use it to port to your sim only?

I was on a sim only deal after my contract finished. I saw that Quidco were offering £100 for 12 month only sim only contract. I called O2 and asked about transferring number to new contract and they said it was possible to this and I would need a PAC to do it. The transfer took about 48 hours.

Guys_Dad

Harris101 wrote: »

I was on a sim only deal after my contract finished. I saw that Quidco were offering £100 for 12 month only sim only contract. I called O2 and asked about transferring number to new contract and they said it was possible to this and I would need a PAC to do it. The transfer took about 48 hours.

Yes, but did they actually give you a PAC code for you to use? My one was 3 letters followed by 6 numbers. And then did you enter that number on the O2 Web site through the Quidco link or hand it over subsequent to your purchase?